Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO’s Customers. Job Duties:Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional/national customer accounts;Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone cal... more details
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Description
Job Summary: Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO’s Customers.
Job Duties:
Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional/national customer accounts;
Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed;
Meeting and exceeding top and bottom line sales and gross profit goals both individually and as a cohesive sales team;
Sell and service customers providing pricing and product application information;
Generate add-on sales by anticipating other products that a customer may need but has not ordered yet;
Input all orders into sales order system in a timely manner;
Schedule orders according to customer requirements;
Source materials that NEFCO does not keep in stock through interaction with purchasing team;
Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers;
Keep supervisors apprised of customer issues as warranted;
Provide promotional literature and product information as requested;
Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite;
Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed; and
Attend weekly sales meetings.
Requirements
Qualifications:
Demonstrate strong ability to work in fast pace, high pressure environment
Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
Excellent verbal and written communication skills
Strong customer service skills
Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers
Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
Degree is preferred (although industry experience may be considered in lieu of degree)
1-2 years of work experience (preferably in construction supply sales)
Essential Functions:
Keyboarding
Converse verbally on phone and in person
Identify and check written documents in mail and on computer
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