Job Abstract

Your Purpose:

As a critical member of the Safety & Security team you will help provide a safe and enjoyable environment for yourself and others by monitoring / patrolling our modern stations and by engaging in professional security practices while enforcing rigid procedures to control access. While working in a small team environment and reporting to a Security Manager, you will have high guest interaction and use sophisticated technology to screen traveling guests and their belongings.

If you have the courage to lead, build strong relationships with people across different perspectives, and are driven to make things happen for your teammates, this is the perfect opportunity!

Your Role:

• Critical Incident Response: Responsible for supporting response 24/7 to issues or delay with a Brightline train or incident affecting our corridor, stations or facilities. This includes being liaison for follow up efforts with first responders.
• Operations: You support Security leadership in maintaining consistent operations for a safe and seamless guest experience from the moment they arrive at our stations to the moment they depart; you keep an eye on how we should evolve existing SOP’s to better meet our guests’ needs.?
• Vigilance: You are the eyes and ears of our security team. You screen our guests, patrol our stations and are responsible for raising the alarm in the event of suspicious behaviors or unusual situations that may create a security or safety concern at your assigned station. This includes being responsible for calling local authorities, as necessary.
• De-escalation Handle and resolve difficult and sensitive guest inquiries and complaints in coordination with other Brightline partners; as well as respond to questions and information requests from guests and outside agencies.
• Documentation: Maintain accurate logs and provide required reports, including investigative documents.

We are a new business model – agile and evolving. This job description isn’t’ meant to be a complete list of your qualifications or all the things you will do in this role.

You:

• Must have a valid Florida Drivers License.
• Must have and maintain a driving record and insurance coverage that meets internal Company Policies.
• Must have experience in report writing, evidence preservation, and chain of custody.
• Must possess basic competence in computing tasks and tools (i.e., Outlook, Word, Excel, PowerPoint).
• You have one (1) year of experience as a Licensed “Class D” security field – this is not required but a PLUS.
• You are a minimum of 18 years old.
• You can work shifts which include day, night, weekends and holidays. Shift subject to change.

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida and Nevada. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country.

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.