Job Abstract

Do you pay attention to the tiniest details, love solving puzzles, and enjoy communicating through a help first customer-centric style? If this sounds like you, our Premium Data Collection team wants to chat. It takes a unique person to enjoy both data accuracy and constant communication. In this role, you will learn how to use construction databases, how to research project information, and will contact (through phone calls and email) construction companies nationwide to fill in missing information. 

We’re on a mission to make the construction industry a level playing field by thoroughly researching project data for our customers. Construction project data is fluid, messy, and sometimes obscured by red tape. We correct wrong data, fill in the gaps, and maintain accuracy and efficiency through steady communication. 

Duties and Responsibilities:

• Searches property information through online county websites, other internal and external tools

• Interacts with our customers and construction companies by telephone and email 

• Works on deadlines prioritized by our SLA with our customers

• Updates job information in our database through data entry

• Corrects inaccuracies and fills in gaps based on our customer’s data

We’re looking for a team member with the following attributes:

• You’re a proactive problem-solver

• You aren’t afraid to get analytical

• You’re attentive and precise in your work, with strong attention to detail

• You work at a quick and efficient pace

• You enjoy thinking on your feet and maintaining a customer service perspective in each interaction.  

• You’re hard-working, and not afraid to get out of your comfort zone

• You’re comfortable with a routine, and can be given tasks and a schedule, and stay on track

• You enjoy learning a new tool or software and lean into new opportunities to create efficiency with tech

• You enjoy working on your own, but like having a team to bounce ideas and questions off of