Job Abstract

Position Title: Franchise Business Partner, FHS, US Central

Function: Field Operations

Supervisor Title: Director, Franchise Operations, FHS, US Central

Location: Southern Louisiana or Mississippi

Job Overview:

The Franchise Business Partner is responsible for the operational performance of franchise organizations and restaurants within their markets. The Franchise Business Partner works closely with Firehouse Subs franchise owners’ leadership teams to implement strategies and processes designed to enable delivery of a great guest experience, optimize franchise business and operational performance, and achieve restaurant and company targets. The Franchise Business Partner is also responsible for ensuring that franchisees operate within Firehouse Subs standards and policies.

Responsibilities:

• Responsible for partnering with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience
• Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence
• Responsible for driving improvement in operations metrics (including Speed of Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience
• Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance
• Conduct operations performance reviews to diagnose operational issues, identify areas of opportunity in the restaurant and create a detailed action plan for improvement in operations metrics and guest experience, alongside franchise groups’ personnel

Essential Duties:

• Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement, and support in the immediate-term
• Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance
• Discuss data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs, and strategies to achieve results
• Create, get buy-in for, and implement root-cause action plans to correct critical brand standards or food safety issues
• Help analyze and speak to franchisee results and operational drivers/metrics

Preferred Skills:

• Bachelor's degree in business or related field required
• 5+ years of operations experience in QSR, retail, food & beverage, or similar industry
• Strength in building and developing relationships with clients, colleagues, business partners
• Skilled in root-cause problem solving methodologies
• Ability to present operational information both orally and written (PowerPoint)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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