Are you looking for an opportunity to make a positive difference in the community? Are you a hard-working and self-motivated team player? Do you enjoy interacting with people on the telephone and virtually? Would you like to be part of an organization that empowers its staff to achieve success and assists them to improve upon their individual growth? If you said yes to any of these questions, then the Prince William County Tax Administration call center is the place for you! The County offers ex... more details
Introduction
Are you looking for an opportunity to make a positive difference in the community? Are you a hard-working and self-motivated team player? Do you enjoy interacting with people on the telephone and virtually? Would you like to be part of an organization that empowers its staff to achieve success and assists them to improve upon their individual growth? If you said yes to any of these questions, then the Prince William County Tax Administration call center is the place for you! The County offers excellent benefits including annual leave, sick leave, personal leave, retirement benefits and public service loan forgiveness.
About This Role: Highly motivated customer service representatives are needed to fill 2 Taxpayer Services Specialist positions in our fast-paced Tax Administration call center. Candidates must be positive innovative team players, demonstrate a can-do, helpful attitude, and be able to work professionally with a diverse group of people. You will be part of a team that works with the public to update, open, and close a variety of tax accounts. You will process business-related returns and personal property declarations. You will assist by phone, email and portal to answer tax questions, and to resolve taxpayer issues and concerns.
What you will do:
Answer call center phone calls and send emails
Process portal tasks
Update accounts, open, and close a variety of account types.
Process business related returns.
Identify customer problems and resolve based on County tax laws and proper documentation.
Document conversations, update records and thoroughly research account information.
Answer Taxpayers questions and update Personal Property, Real Estate, Business License and Business Tangible accounts based on VA Codes and Laws.
Use software to include Tax Administration tax system, Microsoft Office, computerized phone system and other proprietary systems.
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
High school diploma or G.E.D Preferences:
Excellent customer service skills
2 years of data processing experience
Call center experience.
Experience working in the public sector.
Excellent written and oral communication skills.
Bi-lingual English/Spanish
Ability to work with multiple computer software at one time.
Experience handling confidential information.
Ability to answer tax questions, collection questions and business questions based on state and local laws and state and local regulations, codes, and ordinances.
Work Schedule: Monday through Friday: 8:30 – 5:00. During busy periods, you may need to work beyond your scheduled time. Special Requirements: The selected candidate will be required to pass a pre-employment background check. Starting Salary Range: $24.00 - $31.00
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Click here for the class description.
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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