Requisition ID: 844583
Position:Full-Time
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company.
GENERAL FUNCTION
The Store Operations Manager has a dedicated focus on elevating operational tools, and methods to drive and support business results, standardization, process improvement, and operational excellence. This includes leading and managing the execution of major and minor run-the-business initiatives into the field, cross functional partnership with field and Cincinnati Service Center leaders as well as the host partners.
MAJOR DUTIES AND RESPONSIBILITIES
- Serves as primary Operations lead for all store remodels, relocations and closings.
- Maintains appropriate data and tracks project status against key milestones and evaluates ability to achieve timeline.
- Coordinates feedback from the field to generate improvements in future projects and initiatives
- Partners with field teams to influence adoption and sustainment.
- Partners with cross functional teams to create and approve communication content for projects/initiatives.
- Streamlines and simplifies operational processes to elevate the employee and customer experience
- Identifies and maintains processes and tools to drive standardization and efficiency.
- Represents the voice of the field/stores by developing a working knowledge of store operations and execution via on-going store visits, partnership with Regional Managers, and operations team.
- Deploys key Operations related initiatives to the organization - field and stores.
- Works cross-functionally to project manage; influence and support key initiatives from the conceptual and “prioritized/funded” stage through deployment.
- Coordinates and executes approved strategies, ensuring appropriate initiative prioritization.
- Identifies and troubleshoots key areas of opportunity for the business.
- Demonstrates acute planning and follow up skills.
- Serves as Operations SME on cross-functional project teams as needed.
- Recommends solutions and enhancements to known store and field challenges.
- Maintains effective working relationships with the Host, and Brand partners and Cincinnati Service Center Departments.
- Travels periodically to stores to identify opportunities and traction.
- Tracks processes to measure and analyze overall effectiveness and associate engagement.
BASIC QUALIFICATIONS
- Bachelor’s Degree (or equivalent experience)
- 5+ years’ experience in specialty retail
- 4+ years project management experience or equivalent
- Strong leadership skills
- Strong analytical skills
- Strong critical thinking skills
- Clear communications, both written and verbal
- Ability to balance multiple projects simultaneously
- Ability to exercise sound judgment
- Ability to keep sensitive business/personnel information confidential
- Ability to maintain an enthusiastic attitude
- Work ethic – flexibility in hours worked (i.e. may need to arrive early or stay late)
- Proficiency of Windows software (Microsoft Word, PowerPoint, Excel, Outlook)
?Pay Range: 101,700.00 - 148,596.60
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. ?To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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