Job Abstract

JOB SUMMARY:

The Scheduling Specialist acts as a liaison between the operating departments by accurately recording and tracking PTO, FMLA, as well as producing documentation for performance feedback.

KEY JOB FUNCTIONS:

• Responsible for accurately recording and tracking PTO, FMLA, as well as producing documentation for performance feedback.
• Provides superior internal service to all operators and team members in a helpful and responsive manner.
• Exhibits strong communication skills, including public speaking.
• Responsible for optimizing and creating weekly department schedules aligning labor to department volume.
• Provides customer feedback and labor optimization suggestions to individual departments as well as to the Customer Service Department on a regular basis.
• Is responsible for employee contact and interfacing with employees.
• Conveys policies and procedures related to department and Centralized Scheduling practices
• Works with all Centralized scheduling departments to assist in completing administrative tasks
• Adhere to regulatory, departmental, and company policies in an ethical manner and is an outstanding example of what customer service looks like.
• Assists the Scheduling Manager on any special assignments, such as in-house training, reporting, or other administration

QUALIFICATIONS:

• Preferred experience with Virtual Roster, Kronos and other scheduling systems.
• Preferred experience in scheduling for large workforce population.
• College Degree Preferred
• Must be able to work weekends and holidays
• Must be able to use a computer and proficient in Microsoft Word, Excel, and Power Point.
• Must have good mathematical aptitude.