The e-Commerce Production Supervisor is responsible for meeting or exceeding production and revenue goals consistently to ensure the efficient operation of the Goodwill’s E-Commerce operation. The Supervisor leads production staff to achieve established goals for sales, production, customer service, payroll, product storage, quality control, safety and expense control. Essential Duties & Responsibilities Analyzes E-Commerce sales trends and production data. Develops effective product category st... more details
Job Description
Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!
Primary Responsibility / Summary
The e-Commerce Production Supervisor is responsible for meeting or exceeding production and revenue goals consistently to ensure the efficient operation of the Goodwill’s E-Commerce operation. The Supervisor leads production staff to achieve established goals for sales, production, customer service, payroll, product storage, quality control, safety and expense control.
Essential Duties & Responsibilities
- Analyzes E-Commerce sales trends and production data.
- Develops effective product category strategies for the online marketplace.
- Masters product specialist operations and production flow.
- Partners with HR and E-Commerce Manager to develop team building and performance improvement plans.
- Continually researches, develops and implements revenue-generating and cost-cutting opportunities for assigned areas of operation within the E-Commerce Department.
- Establishes quality control guidelines for employees to follow.
- Acts as top-tier customer support contact to handle all customer service requirements, standards, and fix elevated customer service issues.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Prepares, maintains and submits required financial reporting to E-Commerce Manager.
- This position requires some travel (25% to 50%) a valid CA driver's license and state-required auto insurance are required. Driving records must be acceptable by the company’s insurance vendor.
- Performs E-Commerce Operations Supervisor duties when needed.
- Provides incidental job instruction to 15+ E-Commerce Production staff.
Education & Experience
- High school diploma or general education degree (GED) required. Some college or college degree preferred.
- 2-5 years of Managerial/Supervisory experience in an e-commerce fulfillment environment
- Non-Profit experience preferred
- Punctual and dependable attendance.
- Flexibility to work overtime, nights and weekends occasionally.
- Free from alcohol and drug abuse.
- Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
- Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
- Evening and weekend availability required.
- Exceptional customer service skills.
- Excellent communication and people skills.
- Able to delegate, prioritize, solve problems and meet deadlines.
- Able to work quickly while maintaining accuracy and high standards.
- Display a professional and positive demeanor in all situations, demonstrating leadership and inspiring confidence in staff.
- Proficient in computer programs in a Windows environment, including Word, Excel, and E-mail.
- Computer Skills: Order processing software, Spreadsheet software and Shipping and Receiving software
- Background, Drug Screen, Employment Verification and Integrity Test required.
Goodwill Industries in Southern California is an equal
opportunity employer and gives consideration for employment to qualified
applicants without regard to race, color, religion, sex, national origin,
disability or protected veteran status. If you'd like more information about
your EEO rights as an applicant under the law, please click here:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with
barriers to employment. Persons with
disabilities are encouraged to apply.
Equal Employment Opportunity
Goodwill is committed to a policy of equal employment
opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting
discrimination in employment including Title VII of the Civil Rights Act of
1964, the Age Discrimination Employment Act of 1967, the Americans with
Disabilities Act of 1990, the Immigration and Nationality Act, and any other
characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities
In furtherance of our commitment to end discrimination
against qualified disabled individuals, and in accordance with the provisions of
Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities
Act, and all regulations properly issued thereunder to protect the rights of
qualified disabled persons, it is Goodwill's policy that no program or activity
administered by it shall exclude from participation, deny benefits to or
subject to discrimination any individual solely by reason of his or her
disability. Equal employment
opportunity will be extended to qualified disabled persons in all aspects of
the employer-employee relationship, including recruitment, hiring, upgrading,
training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide
reasonable accommodation to the known physical or mental limitations of an
otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable
accommodations for qualified persons with disabilities who are employees or
applicants for employment. If you need
assistance for accommodations to interview because of a disability, please
notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the
need to make reasonable accommodations for a disability.
