Work with fleet card billing companies to reverse overcharges and resolve discrepancies Monitor fleet disputes mailbox for new cases Monitor customer service database for cases assigned to card services. Investigate and prepare credit card refund requests. Assist stores with transactional issues related to card payments EDUCATION AND EXPERIENCE: Education: High school diploma or equivalent Experience: 1-3 years experience in accounting is preferred 1-3 years customer service experience is prefer... more details
Req ID: 440357
BASIC PURPOSE: The primary purpose of the Disputes Coordinator is to manage fleet and credit card adjustments and disputes. This position will provide customer service by assisting customers in resolving electronic payment issues.
MAJOR RESPONSIBILITIES:
Work with fleet card billing companies to reverse overcharges and resolve discrepancies
Monitor fleet disputes mailbox for new cases
Monitor customer service database for cases assigned to card services. Investigate and prepare credit card refund requests.
Assist stores with transactional issues related to card payments
EDUCATION AND EXPERIENCE:
Education:
High school diploma or equivalent
Experience:
1-3 years experience in accounting is preferred
1-3 years customer service experience is preferred
SKILLS AND PHYSICAL DEMANDS:
Skills:
Knowledge of Microsoft Office, particularly with Excel, SAP, AS400
High level of direct customer contact requiring excellent oral and written communication skills
Ability and desire to work in a team environment
Typical Physical Demands:
Requires prolonged sitting, some bending and stooping
Occasional lifting up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard and calculator
Requires normal range of hearing and vision
Job Function(s): Accounting and Finance
Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.
The Love’s Family of Companies includes:
Gemini Motor Transport, one of the industry’s safest trucking fleets.
Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.
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