DMI, LLC is seeking a Subject Matter Expert to join us.
The Business Process Consultant provides consultation, solutions, and change management to the business on risk
management processes by using established methodologies and exercising control plans to ensure alignment with
specific goals and process requirements. This individual must be an excellent communicator, tactful diplomat,
problem solver, and out of the box thinker – with the ability to understand and respond to customer and business
needs in rapidly changing business environment.
Duties and Responsibilities:
? Provide consulting, coordination, and ongoing technical and logistical support and recommendations on
resources to accomplish program objectives and apply technical expertise to assist with overall task
management.
? Support strategic and tactical initiatives through portfolio management, action tracking and return on
investment calculation and monitoring.
? Complete and document analysis of business and technical processes to develop new and/or streamlined
processes and reporting in response to evolving internal customer requirements.
? Lead collaboration sessions with external and internal clients to analyze functional and technical needs.
? Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits,
workflow storyboards, use cases, scenarios, and other methods.
? Develop process recommendation documents, including presentations, process maps, supporting metrics,
business requirements and related impact analyses for complex processes or for portions of larger or interrelated processes.
? Create process models, specifications, diagrams, and charts to provide direction to the project team.
? Communicate effectively with internal stakeholders to identify needs and evaluate alternative business
solutions and strategies.
? Represent the team, when needed, to external stakeholders, leaders, and other teams to ensure alignment and
understanding of the teams’ progress.
? Reinforce team approach throughout organization both on client projects and internal initiatives.
? Provide solution design for complex digital transformation.
? Collaborate with technical cross-functional teams and analyze the requirements.
? Support developing the detailed technical design of the system.
? Maximize technology capabilities and enable change management, support, and scalability of the product.
? Adapt agile methodologies for new and ongoing projects, streamline the flow of business user stories from
the refinement state to deployment.
? Experience in leading policy changes or implementation of new health IT applications
? Provide tools and methods to analyze and assess program activities and initiatives, projected results,
participant engagement, actual outcomes, and overall effectiveness of the supported teams, measures,
metrics, and risk factors to aid decision making, program management, and action planning.
? Define, develop, and evaluate performance metrics to establish process success, including working with
multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable
measures of success.
? Create reports, dashboards, and visualizations to understand business performance.
? Develop and implement new / enhanced reporting methods.
