Job Abstract

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This role serves as an on-site direct point of contact for providers, care teams and other stakeholders regarding inquiries related to new patient access (including registration, scheduling, financial services, record and intake nurse processes). This role is available on-site to provide seamless and prompt resolution of providers and new patient access questions or escalations related to new patient access, as well as a liaison to ensure consistent new patient access leadership presence. Additionally, the Senior Site Liaison will be responsible for building and fostering effective relationships between providers and new patient access, to maintain close communication and alignment with the new patient access leadership team.

As a successful candidate, you will:

• Serve as an on-site liaison between new patient access and operational/administrative leaders and teams, care teams and providers to share relevant new patient access updates, and promptly address questions, escalations, or time sensitive requests including direct resolution as appropriate. Serve as on-site extension of new patient access leadership team to enhance relationships between providers and new patient access, including possible participation in high priority leadership and stakeholder meetings.
• Maintain close communication and alignment with new patient access leadership team, including documentation and sharing of feedback and escalation trends, and participation in meetings and forums as appropriate.
• Serve as expert in new patient access vision, workflows, key focus areas and key performance indicators.
• Demonstrates strong verbal and written communication, and expresses ideas clearly, concisely and constructively. Demonstrate a strong customer service orientation and professional demeanor when interacting with all stakeholders focused on building trust and effective relationships, including genuine interest in caring for our patients and maintaining professional composure even when confronted with challenging situations.
• Proactively identifies improvement opportunities and aligns with broader new patient access efforts.
• Performs other related duties as assigned or requested.

Your qualifications should include:

• Bachelor’s degree in Healthcare or related field  (4 additional years of experience plus the minimum experience requirement may substitute for minimum education).
• 5 years related experience.
• Medical terminology, Epic, CRM system.
• Preferably:  Medical office, computer scheduling, insurance verification exp.  Demonstrated ability/experience working with healthcare professionals and managing multiple communications amongst customer relations.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity and inclusion, please click here.

Additional Information:

• There are 2 positions available in Duarte.