Promote a strong customer service ethic, ensuring timely and effective support to end users. Serve as the initial point of contact for all computer and system-related concerns from users. Provide timely support to identify and resolve IT-related issues that may arise in day-to-day operations, including hardware and software troubleshooting. Investigating faults in the systems and networks, perform analysis, diagnose, and resolution of complex problems, and recommend and implement corrective acti... more details
IT Systems Support Administrator
Job LocationsUS-CA-San Diego | US-VA-Dahlgren | US-VA-Chantilly
ID
2024-18883
Category
Information Technology
Security Clearance Requirement
Top Secret/ SCI
Type
Regular Full-Time
Level
Entry-level
Overview
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.
SPA is hiring an IT Systems Support Administrator to act as the primary point-of-contact to the user community of secure information systems. This position is aligned with the Operations Research and Cyber Analysis (ORCA) division and located in either the San Diego CA, Chantilly VA, or Dahlgren, VA locations. This role will include the monitoring and triage of support requests, providing technical assistance, software and hardware (physical and virtual) deployment, and initial troubleshooting issue resolution. The ideal candidate will be a self-motivated early career professional with the desire to learn, grow, and advance within the SPA Sea Land Air division’s ORCA group.
Responsibilities
Promote a strong customer service ethic, ensuring timely and effective support to end users
Serve as the initial point of contact for all computer and system-related concerns from users
Provide timely support to identify and resolve IT-related issues that may arise in day-to-day operations, including hardware and software troubleshooting
Investigating faults in the systems and networks, perform analysis, diagnose, and resolution of complex problems, and recommend and implement corrective actions
Deploy, repair, test, and inventory software. Install, configure, and troubleshoot devices; track inventory, perform system patching and upgrades
Ensure software maintenance and coordinate with third-party vendors as necessary
Assist in the installation and configuration of hardware components, as well as the deployment and maintenance of various software applications utilized across different departments
Assist in the documentation of Risk Management Framework (RMF) compliant IT processes, protocols, and standard operating procedures to ensure that all IT operations are well-documented for future reference
Contribute to ongoing IT projects, including system upgrades, software integrations, and the implementation of new technologies to enhance the overall efficiency of the manufacturing processes
Coordinate services, troubleshooting, and resolutions with 3rd party transport providers
Coordinate and execute scheduled upgrades
Interface with third-party support and equipment vendors as needed
Some travel may be required
Work independently and in team environments
Position available in the San Diego, CA; Chantilly, VA; or Dahlgren, VA areas
Qualifications
Required Qualifications:
Associates Degree or equivalent experience years of experience
Minimum of 1-3 years directly related experience
Problem solving and time management capabilities
US Citizenship required, successful candidates will be subject to a security investigation and must meet eligibility requirements for access to classified information
Must possess and maintain DoD 8570 / 8140 compliant certification
Security clearance (Top Secret//SCI Required)
Desired Qualifications:
Experience with system building and process development (Secure Host Baselines, Windows Server, Windows OS, Linux, etc.)
Experience in VMWare and virtualized architecture and environments
Basic understanding of routing and switching in multi-vendor environment (Dell, Cisco, Juniper)
SPA is committed to the principles and practices of equal employment opportunity (EEO) and Affirmative Action. It is, and will continue to be, the policy of the company to afford equal employment opportunities to all qualified individuals. We recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, age, marital status, protected veteran status, disability or genetics or any other characteristic protected by federal, state or local law.
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