Job Abstract

DUTIES & RESPONSIBILITIES

• Leads and trains Café staff effectively to achieve results.
• Implements developed training programs for Cafe staff.
• Actively trains new staff to ensure consistency in procedures and processes.
• Assist in developing new training plans.
• Works alongside Café Supervisors to relay necessary changes in procedures.
• Provides attentive, timely, and friendly service to all internal and external customers at all times.
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Actively engages with customers and processes customer transactions accurately and promptly through the store’s POS system.
• Follows procedure regarding absenteeism, schedule changes, and breaks, taking needs of co-workers and store coverage into account.
• Provides backup staff scheduling, as needed.
• Effectively communicates and informs Café Managers of any operational inconsistencies and opportunities.
• Proactive in making the customer’s experience a positive reflection on quality service.
• Follows established recipes and maintains quality of the highest standard.
• Follows Health Department Regulations and department sanitation and safety procedures.
• Removes trash, compost, and recyclables promptly.
• Attends to spills and maintains the cleanly, neat, and orderly condition of all workspaces.
• Uses equipment safely and follows safe knife-handling procedures.
• Remains productive throughout shift, completing tasks efficiently.
• Follows all standard procedures, including opening and closing processes.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• High School Diploma or equivalent experience.
• A minimum of two (2) years’ experience in a retail environment.
• A minimum of two (1) years’ experience in training or leading others.
• A minimum of one (1) year’s experience in food service or comporable.
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations.
• Knowledge of organic food, farming, sustainability, health, and nutrition.
• Computer proficiency, familiarity with MS Office Suite, and experience with POS systems.

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Must wear closed-toe, skid-resistant shoes; a head covering (hat, bandanna, etc.); and long pants.
• Ability to work in varying temperatures (approximately 40°F – 95°F).
• Ability to stand for long periods at a time.
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds unassisted.
• Reliable access to transportation.