This Design Studio Manager is responsible for creating and leading a high-performance team that drives sales through achieving competitive store results. The Design Studio Manager will provide strong leadership and motivation to their team, drive new business and increase sales through client relationships, and manage operational functions in the store to ensure customer satisfaction, maximum productivity and profitability, inventory control and compliance with company policy and procedures. Mi... more details
Purpose
This Design Studio Manager is responsible for creating and leading a high-performance team that drives sales through achieving competitive store results. The Design Studio Manager will provide strong leadership and motivation to their team, drive new business and increase sales through client relationships, and manage operational functions in the store to ensure customer satisfaction, maximum productivity and profitability, inventory control and compliance with company policy and procedures.
Minimum Eligibility Requirements
- High school graduate or equivalent. College degree preferred or relevant design industry experience
- Minimum of five (5) years retail/showroom management experience and proven ability to lead in a highly consultative sales environment
- Ability to adapt to highly complex business model
- Demonstrated proficiency in recruiting, training, sales generation, operations and merchandising
- Excellent communication, delegation, follow up and analytical skills
- Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
- Must possess excellent customer service skills and work well under pressure
- Proficient in Microsoft Office Suite
- Willing to work retail hours to include weekends, and some holidays
- Willing to adjust schedule based on business needs
- Must have valid driver’s license with a clean driving record, proof of insurance, and the ability to use own transportation to and from customer’s home; and to and from F&D stores
- Perform other duties as assigned
Essential Functions
- Responsible for hiring, determining compensation, and performance management of Design Studio associates
- Directs and apportions the work of Design Consultants, Logistics Supervisor, and Merchandise Coordinator
- Will work closely with Floor and Decor Senior Management on strategy execution
- Train, develop, motivate, and lead high-caliber design/sales talent
- Planning and controlling the budget/P&L management
- Ability to work in a highly collaborative environment with cross functional partners
- Manage the store and its employees to ensure all store sales goals achieved.
- Identify opportunities to drive sales generation and ensure action is taken to achieve goals.
- Hold team accountable to maintaining a high level of customer contact and executing the sales process from pre-appointment/initial customer engagement through post purchase follow up
- Ensure brand standards and operating standards meet or exceed company expectations to support brand consistency.
- Ensure store presentation standards are achieved and maintained.
- Communicate merchandise market trend information to Senior Director Regional Merchandiser (SDRM)
- Participate in Product Line Reviews (PLR)
- Conduct recruiting, interviewing and selection processes to ensure that the store is properly staffed.
- Create and maintain store team, regional, and corporate relationships.
- Monitor, maintain and follow company policies; support company expectations and systems.
- Handle store level human resources or loss prevention issues with Senior Director Regional Operations (SDRO), Human Resources Manager or Loss Prevention Manager when necessary.
- Responsible for the execution and management of design applications i.e.; SketchUp, proprietary Online Design Appointment Scheduler, MyOrder, Salesforce (CRM), etc…
- Network, participate, in and/or host professional design affiliations to promote the Design Studio i.e. ASID, NKBA. IIDA, etc…
- Responsible for building and maintaining external third relationships to drive business and provide additional service offerings to our customers i.e IME, HausPro, etc…
- Build strong community relationships/partnerships to optimize grassroots marketing efforts
- Stays current on design trends and haves a clear understanding of trends in market
- Perform additional managerial duties as required
Working Conditions (travel, hours, environment)
Physical/Sensory Requirements
Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Benefits & Rewards
Bonus opportunities at every level
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
A personal holiday and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
