Designs, deploys, upgrades, and optimizes the performance of servers and related systems in assigned technology specialty in support of customer business objectives and within established timelines. Participates in performance improvement initiatives including documenting resolution issues, providing data on team performance metrics and mentoring and educating lower level staff. This role will work within Northwell's CRM Center of Excellence(CoE). This CoE plays a critical part in Northwell's di... more details
Job Description
Designs, deploys, upgrades, and optimizes the performance of servers and related systems in assigned technology specialty in support of customer business objectives and within established timelines. Participates in performance improvement initiatives including documenting resolution issues, providing data on team performance metrics and mentoring and educating lower level staff. This role will work within Northwell's CRM Center of Excellence(CoE). This CoE plays a critical part in Northwell's digital transformation and has a mandate to align all constituent relationships into a rationalized program built a cutting-edge technology.
Job Responsibility
Installs, configures, and supports hardware and software required to operate assigned technologies.
Provides on-going maintenance including updates, patches and anti-virus updates.
Provides second and third level operational support for issues escalated from the Service Desk.
Performs availability/ capacity/ performance analysis as assigned.
Conducts performance monitoring, system health checks, trending analysis and capacity planning.
Troubleshoots and resolves issues in assigned technology including hardware, software, operating system, and application-related issues while maintaining Enterprise Service levels.
Develops and maintains documentation related to technology installation, administration and maintenance and disaster recovery planning.
Participates in change management and performance improvement programs for assigned technologies, as needed, including mentoring and educating lower level staff, as assigned.
Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
Bachelor's Degree required, or equivalent combination of education and related experience.
3-5 years of relevant experience, required.
Preferred Qualifications
5+ years experience with the Salesforce platform Experience in healthcare preferred
Experience with Salesforce Health Cloud, Marketing Cloud, Mulesoft and Data Cloud preferred
*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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