This role will provide independent resolution and leadership on complex communications issues involving multiple vendors and a variety of telecommunications products. This position will respond to and resolve inter-support center escalations with the Infrastructure team. This function will provide on-site support to customers and partners in handling complex / difficult situations where there is a need for both political acumen and complex problem-solving skills. This individual will participate... more details
Telecom Engineer Tech
Job Description
Purpose & Scope:
This role will provide independent resolution and leadership on complex communications issues involving multiple vendors and a variety of telecommunications products. This position will respond to and resolve inter-support center escalations with the Infrastructure team. This function will provide on-site support to customers and partners in handling complex / difficult situations where there is a need for both political acumen and complex problem-solving skills. This individual will participate in after-hours rotations if needed. Candidates must have a technical degree or equivalent industry experience, with at least 6 years of related telecom engineering / support experience in Telco products. Experience with protocols including SIP, H.323, and ISDN) is required, video conferencing, wireless and VoIP. Excellent interpersonal skills and an in-depth knowledge of telecom concepts and terminology are needed. A high degree of verbal and written communication / customer relation skills and a high degree of competency in telecom applications and Avaya support, and the associated protocols and programming languages are needed. Responsible for all installation and maintenance of all hospital and off-site affiliates telephone related equipment. Additional responsibilities include but are not limited to:
Working under the direction of the Telecom Supervisor and Director of IT - Service Management to design, select, implement, and maintain complex telecommunication systems for all hospital locations.
Prepare and document procedures for maintenance of equipment, infrastructure, service and trouble tickets.
Provide reporting on expenses, services and equipment utilization.
Survey the market place on new products, technology and services and work with the vendors to bring new solutions.
Consult with end-user community to help them better able to use the communication tools available to them.
Responsible for recommendation on personnel to support the telecommunication environment.
Provide management, leadership and training for additional direct reports.
Provides Automatic Call Distribution (ACD) guidance, configuration, and support for all VHC customers.
Installs, configures, and supports all telecom services at VHC and Private Physician Practices.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
