There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:
Are you passionate about customer experience? Also an airline technology enthusiast? If you have the determination to bridge the gap between radical innovation and flawless execution, join our Airline Platform Transformation leadership team and help build an industry-leading platform to transform our customer’s journey.
This role is an integral part of United’s Digital Technology leadership team. In this position, you will help plan and implement the modernization of our United’s passenger services platform (“PSS”) that is responsible for sales and servicing of all our travelers. You will lead a team that manages the selection, initiation, funding and performance of cross-functional transformation projects, and maintains continuous integration with all United stakeholders at various levels. This team is at the core of ensuring we execute well on our transformation program, to stated goals of schedule, budget and quality.
It is critical that this role establish and maintain strong business relationships with both senior and operating level business and technology leaders and be a key interface with the business.
- Lead and develop an impactful team responsible for prioritization, initiation and execution of complex, cross-functional airline platform transformation projects
- Manage the schedule, budget & quality performance of transformation projects across all stakeholders – from project initiation to delivery
- Facilitate cross-functional workshops for project prioritization, intake, scoping & design
- Manage our innovation projects – ensuring alignment to United goals and enabling cross-functional engagement
- Lead continuous improvement of our processes, identify standard methodologies, and grow human capital in support of our strategy
- Manage the performance of key technology partners involved in strategy & execution
- Stay abreast of United’s business strategy, and other internal initiatives that intersect with PSS modernization
- Serve as the voice of the Airline Platform Transformation team in cross-functional IT/Digital portfolio planning
- Partner with business stakeholders to ensure that quality technology solutions are delivered within scope and budget
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s needed to succeed (Minimum Qualifications):
- Bachelor’s degree in Technology or Business
- 5-10 years of management experience in a related role
- Direct experience in leading organizations involved in planning and execution of a number of concurrent, cross-functional projects
- Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
- Master's Degree
- Experience in managing legacy system modernization initiatives
- Functional understanding of airline reservations, inventory and departure management business processes and technology
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
