Job Abstract

Excellent opportunity to work for a leading hvac company located in Brea, CA.

If you are seeking growth opportunities and have previous customer experience and call center experience this is the place for you. Growth opportunities, OT opportunities and much more. Excellent work culture as well.

Job Description:

• Monitor Real Time Display of agent's status to provide assistance and ensure adequate phone coverage to achieve service level goal.
• Manage urgent response to all internal/external customer communications.
• Handle all escalated customer requests.
• Back up agent in queues whenever necessary to maintain service level goal.
• Review customer service/operations inbox to ensure professional and efficient communications between the departments and identify any unnecessary emails being generated.
• Assist in on-going training and development of CSRs for handling all call types from all serviced areas.
• Identify regional differences for goal of standardizing policies across regions.
• Exercise on-going recognition and award programs that will support a positive environment.
• Encourage feedback from CSR team to measure pulse of internal and external customers and share this information with management team.

Pay $22-$23 per hr/ Full Benefits/ OT provided

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.