Job Abstract

The Financial Operations Specialist II provides operational support to the Equipment Finance Division. Facilitates processes and workflow while ensuring compliance with all applicable regulations and policies. Maintains crucial records and/or systems for business operations. Posts payment transactions, updates account information, answers inquiries and resolves issues in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities ... more details

Overview The Financial Operations Specialist II provides operational support to the Equipment Finance Division. Facilitates processes and workflow while ensuring compliance with all applicable regulations and policies. Maintains crucial records and/or systems for business operations. Posts payment transactions, updates account information, answers inquiries and resolves issues in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team. Responsibilities Contract and Asset Maintenance: The ongoing upkeep and support of contracts and assets for the business. This includes activities such as regular review and assessment of contract terms, ensuring compliance with contract requirements, resolving disputes, monitoring performance, and making necessary amendments or updates. Cash Posting: Receive and review incoming cash payments, including checks, electronic funds transfers, credit card payments, and other forms of remittance. Refunds: Process customer/dealer refunds for overpayments. Obtain proper authorization and approvals. ACH Setups/Updates/Cancellations: Setting up new ACH payments or modifying existing ACH setups as required, ensuring and accurate and up to date information for successful transactions. GAO Reconciliation: Regularly reconcile cash posting transactions with bank deposits to identify and resolve discrepancies. Investigate and resolve any payment processing errors. Suspense Management: Conduct regular reviews and analysis of suspense items to identify trends and areas for process improvement. Qualifications Required Qualifications: Bachelor's Degree and 1 years of experience in Banking, Finance, Accounting OR High School Diploma or GED and 5 years of experience in Banking, Finance, Accounting Preferred Qualifications: • Preferred Area of Study: Accounting/Finance • Ability to effectively multitask, manage time, and problem solve • Experience completing daily, weekly, and monthly reports • Experience following, developing and implementing quality assurance procedures • Experience performing system testing • Experience assisting with research and clearing all type of variances First Citizens benefits programs are designed to meet our Associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here.