Job Abstract

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary 

·       Develops and implements account management and cross/up sell strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies for a base of large market or multi-product and geography accounts.

·       Serves as the primary interface for all products and services and creates demand for the organization's products and services by raising their profile with customers.

Fundamental Components: 

·       Develops and executes account management strategy for a strategic, multi-geography or high tier book of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external senior or executive levels decision makers.

·       Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved. Prepares client for renewal by explaining cost drivers of benefit plan, offers solutions to reduce costs, delivers renewal to client and producer. Formulates complex financial decision recommendations and presents them to management. Supports New Business Sales team with finalist meetings for new business.

·       Assesses the competitive environment and develops sales strategies to capitalize on market opportunities and drive a competitive advantage.

·       Develops and maintain and executes strategic cross-functional annual business plan and account strategy by customer that reflects the customer’s business objectives and how Aetna solutions align with those objectives to achieve our operational, financial, network, clinical and relationship initiatives (internal and external version). Retains and cultivates a profitable book of business by coordinating the renewal process.

·       Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.

·       Responsible for Customer Strategy & Relationship Management for day-to-day contacts, senior management, and key decision makers – ensure multi- threaded throughout the organization - also leads/manages the Producer Relationship for this customer.

·       Understands industry trends, market dynamics and able to tie these levers to the Customer's/Account Strategy.

·       Leads coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.)

·       Directly accountable for retention of assigned portfolio (persistency and renewal goals), owns the financial management of their assigned book. Owns, manages, and coordinates renewal strategies. Drives/executes on upsell activities.

·       Supports New Business Sales team with finalist meetings for new opportunities.

·       Responsible for financial performance, including pricing and negotiation, ensuring alignment with profitability targets for assigned portfolio. Reviews and consultatively presents customer reporting with meaningful analytics, trending, and insightful recommendations for additional programs and services. Leads Presentations with clients.

·       Required to communicate with internal and external parties telephonically and/or in person.  May require travel to offsite locations for in-person meetings

Experience:

·       5+ years of relevant health care industry experience.

Education:

·       Bachelor’s degree in business or related field.

·       Health & Life license.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits