Job Abstract

COVID VACCINE REQUIRED

Essential Functions:

Answers incoming calls, both internally and externally, in a warm,
pleasant and professional manner

Ensures that all messages are relayed promptly to the intended
person
Maintains current visitor log
Greets all visitors, residents, family members and associates in a
warm and inviting manner on the phone and by standing and
walking around the desk for anyone entering the community
Ensures that the reception areas are clean, hospitable, and inviting.
Ensures the compliance of all concierge team standards and first
impression captain standards for the community entrance from the
driveway entrance (s) through the lobby
Responsible for creation and maintenance of resident face sheets
utilizing the Yardi system
Inputs resident information for faces and uploads resident
photograph
Updates information as it changes and ensures updated face
sheet is distributed to all appropriate locations
Current resident face sheets should be kept in the
following locations: Van Book, Resident Medical
Record, Business Office File and the Emergency
Book