The Intake Team Lead is responsible for functional supervision of the Intake Coordinators to ensure quality and accurate completion of assigned work processing patient referrals to determine establishing care, obtaining/reviewing financial and medical documentation needed for care, verifying insurance eligibility and benefits, obtaining insurance prior authorizations, and communicating with patient/family regarding coverage and payment responsibilities. Performs daily intake tasks and achieves K... more details
Summary
JOB SUMMARY:
The Intake Team Lead is responsible for functional supervision of the Intake Coordinators to ensure quality and accurate completion of assigned work processing patient referrals to determine establishing care, obtaining/reviewing financial and medical documentation needed for care, verifying insurance eligibility and benefits, obtaining insurance prior authorizations, and communicating with patient/family regarding coverage and payment responsibilities.
Performs daily intake tasks and achieves KPI’s according to Service Level Agreements (SLAs).
Ensures referrals are processed timely and according to standard operating procedure (SOP).
This position requires the ongoing ability to evaluate current processes, distinguish needed changes, and recommend or implement appropriate modifications to improve performance by using root-cause analysis and sets context in the communication of findings.
JOB REQUIREMENTS:
Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field
3-5 years of experience
On site position with potential for hybrid remote
Additional Information
As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.
Practice Dynamics, Inc., or PDI, was established in 1996 as the medical billing company for LifeBridge Health. PDI provides comprehensive professional billing services for hundreds of physicians and non-physician practitioners rendering services at Sinai Hospital, Northwest Hospital, Levindale Hebrew Geriatric Center & Hospital, Grace Medical Center and Carroll Hospital. PDI excels in both primary care and multi-specialty billing.
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