Job Abstract
To research, analyze and resolve difficult credit card inquiries, account issues, and exceptions. Respond to and resolve difficult member issues and inquiries from various communications channels including Contact Center and Branch and ensure accurate recording of account changes. Serve as subject matter expert for Contact Center, Branch personnel, and other departments. Identify areas of improvement to processes and procedures; determine solutions, and implement enhancements/changes to improve ... more details
Search Terms: Specialist, Credit, Banking, Healthcare
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