Job Abstract

WestRock is a company where each of us genuinely belongs, is respected and valued, can do our best work, and where diversity, inclusion and equity are competitive advantages!

The Opportunity:

The Quality Manager ensures that quality standards are met and maintained by understanding, implementing and enforcing Customer, Regulatory, and WestRock processes, policies, and procedures. The Quality Manager will also be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

How you will impact WestRock:

• Develop, collect, and report performance metrics to senior management, including defects, quality returns, and scrap data
• Utilize the Customer Issues System (CIS) for data collection and analysis to drive continuous improvement activities
• Lead and monitor CAR (Corrective Action Request) and Root Cause Corrective Action (RCCA) activities for systemic issues to ensure robust product and process improvements
• Plan, lead, and measure process and voice of customer performance and quality system effectiveness and make adjustments in strategy and/or procedures as needed
• Conduct internal quality audits to oversee inspections of raw materials, materials in process, and finished products

• Train and manage the activities of quality control personnel engaged in the inspection and testing of work-in-process and finished products to ensure continuous control of materials and products and consistency in the interpretation of quality requirements
• Manage, coach, and develop the quality team and promote a positive quality culture throughout the facility by establishing efficient systems and processes
• Partner with operating staff to establish procedures, standards, and systems and monitor an associated feedback loop that ensures error prevention

What you need to succeed:

• High School diploma or G.E.D., Required, Bachelor’s degree - preferred
• 3+ years of corrugated box plant experience in a quality leadership role.
• 1+ years of experience in production supervisory role.

• Working knowledge of mechanical inspection methods and tools
• Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights
• Demonstrated expertise in process management to ensure production efficiency
• Ability to respond quickly to changing demands, process, and updated information
• Demonstrated quality process understanding and continuous improvement such as Six Sigma certification
• Possess excellent communication skills and ability to interact across all levels of the organization and accomplish organizational goals
• Possess exceptional organizational and program management skills
• Ability to guide team with sound decision-making through rational, balanced judgment
• Establish a course of action for self-and/or others to accomplish a specific planning goal

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.