Job Abstract

• Enforces designated codes, ordinances, and regulations.
• Recommends and assists in the implementation of goals and objectives.
• Evaluates activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities.
• Develops and prepares correspondence, and other materials.
• Receives, researches and responds to the more difficult customer service requests and complaints.
• Checks forms, records, reports and other materials for accuracy, completeness and confirmation with established procedures.
• Uses specialized computer databases to input, retrieve, query and manipulate data for statistical reporting.
• Arranges meetings, makes appointments, compiles agendas and assists in the preparation of meeting materials.
• Makes formal presentations.
• Meets with residents and representatives of schools, community groups, businesses, and other organizations.
• Reviews building plans and makes recommendations on security and crime prevention. Collects information from a variety of sources and compiles data for special and periodic reports.
• Performs background checks for professional and/or non-sworn job applicants.

• Effective public and community relations techniques.
• Advanced principles and practices of customer service.
• Advanced office management principles and practices.
• Pertinent local, State and Federal laws, ordinances and rules.
• Modern organizational principles and practices.
• Community programs consistent with the essential functions of this position;
• Proper English, grammar, spelling, and punctuation.
• Alpha numeric filing and retrieval systems. Basic computer skills.
• Basic objectives of data processing procedures.
• Office methods, procedures, software and equipment.

• Establish, maintain and promote positive and effective working relationships with employees, other agencies, and the general public.
• Demonstrate initiative and exercise good judgment in the performance of duties.
• Work independently and as a team member; recognize and set priorities to meet deadlines.
• Make presentations to diverse groups and individuals.
• Prepare detailed written reports, correspondence, and documents.
• Understand and follow oral and written instructions.
• Use reasoning to make sound decisions.
• Develop and maintain filing systems.
• Compute general correspondence, records and special reports.
• Understand, apply and explain City policies and procedures.
• Make mathematical calculations quickly and accurately.
• Collect data and organize materials in an understandable manner.
• Prepare, proofread and edit reports and materials.
• Make accurate comparisons and computations.
• Communicate effectively, orally and in writing.
• Establish and maintain and promote positive and effective working relationships with employees, and other agencies and the public.
• Demonstrate initiative an exercise good judgment in the performance of duties.
• Work independently and as a team member; recognize and set priorities to meet deadlines
• Observe safety principles and work in a safe manner.

• Work variable shifts, hours, and days, including nights, holidays, and weekends
• Wear a uniform
• Pass a comprehensive background investigations and drug screening process as part of the pre-employment process.

APPLICATION PROCESS
The application period closes on Monday, July 29, 2024 at 5:00 pm or after receiving 75 qualified applications, whichever is first. (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov, and click on 'City jobs'. Late or incomplete applications will not be accepted.

EXAM PROCESS
Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for August 13, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources).

SELECTION PROCESS
Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.

INFORMATION ABOUT PROOF OF EDUCATION
Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts).

ADDITIONAL INFORMATION
Positions in this job classification are represented by the Sunnyvale Employees Association (SEA).

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application.