Manages ongoing contract relationships and service delivery to clients for up to 30 accounts Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts Builds relationships with Provider leadership and serves as the primary point of contact for overall and day-to-day service delivery Represents client internally and coordinates with other functions to implement client systems, complete projects, and addre... more details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.
As a Client Manager at Optum, you will be supporting our Provider Market Client Services Team. You will be responsible for consulting directly with clients, ensuring their overall satisfaction in the products and/or services they are utilizing while working to grow and identity areas for expansion.
If you live in Southern California, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
- Manages ongoing contract relationships and service delivery to clients for up to 30 accounts
- Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
- Builds relationships with Provider leadership and serves as the primary point of contact for overall and day-to-day service delivery
- Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of experience in a client management role OR 3+ years of experience working in healthcare operations, consulting, implementations or related role working directly with executive and/or C-suite leaders
- Currently reside within 30 miles of Los Angeles, CA
- Ability to travel up to 50% of the time across the Western United States
Preferred Qualifications:
- 3+ years of experience in a specific account management or client management role
- 3+ years of experience working with senior level executives in the hospital/provider space
- Experience working with executive leaders at large health systems/IDNs ?
- Demonstrated expertise in developing client relationships especially with business owners, procurement, and executives
- Proficient analytical skills with the ability to identify root cause analysis and drive outcomes based on data
*All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy
California Residents Only: The salary range for this role is $70,000 to $155,000 annually. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
