Job Abstract

At UnitedHealthcare, were simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Putting the consumer at the center of everything we do is critical to our success and executing flawlessly is expected from our members and our clients. We are seeking a Marketing Specialist as part of the Medicare Supplement Member Print and Fulfilment team. This position has responsibility for the planning, managing and executing of projects associated with Med Supp consumer marketing and communications to ensure flawless delivery and successful results.

The ideal candidate must have demonstrated the ability to execute against multiple projects related to but not limited to direct mail print production, and excel in a fast paced, results oriented work environment. Additionally, you must be highly motived, roll up your sleeves, and a collaborative partner with a passion towards producing excellence for each project.

Youll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage the production and documentation of multiple high version daily and monthly direct mail campaigns, working with cross-functional areas to ensure all aspects of program requirements are met
• Ability to write complex vendor programming instructions
• Serve as the central point of contact for the business line, understanding the implications of changes and the requirements to implement with quality
• Identify, diagnose, and track issues while working cross-functionally to resolve. Act as the lead for any issues to understand root cause, notify appropriate areas, evaluate processes/procedures and monitor and document progress. Communicate to appropriate areas and various levels of management through issue resolution. Collaborates with project team members and cross-functional areas to develop solutions to any issues that arise
• Ability to interact with all levels of management, demonstrating professionalism and objectivity during challenging situations
• Must possess solid analytical, problem solving and decision-making skills to effectively develop solutions to reduce risk and optimize production/cost efficiencies
• Project management experience managing multiple campaigns and efforts with competing priorities
• Ability to implement Marketing and Regulatory changes throughout the process ensuring timeliness and accuracy
• Provide postal expertise including postal presort, NCOA, CASS certification IMB mail tracking and BMC/SCF to client to ensure all USPS specifications are met
• Collaborate with team members & cross functional areas to develop creative solutions for print & production issues/challenges
• Aptitude for understanding change drivers to the campaign and the ability to offer up creative solutions to reduce/maintain costs
• Monitor and evaluate vendor performance through production quality reviews, vendor site visits and quarterly performance reviews
• Knowledge of quality assurance/process improvement

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years print on demand and traditional print fulfillment experience
• 7+ years extensive print production experience
• 7+ years experience managing vendor relationships
• Project management experience
• Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint
• Postal knowledge
• Solid collaboration and relationship-building skills across a wide range of groups and functions
• Demonstrates strategic thinking by using appropriate information to diagnose problems, identify root causes, and collaborate with impacted groups to drive decisions and quality results
• Ability to effectively shift back and forth from a variety of projects and priorities
• Familiarity with a fast-paced, entrepreneurial environment
• Ability to travel up to 25%

Preferred Qualifications:

• Quality assurance/process improvement experience
• Document management experience
• Familiarity with Medicare health insurance products

*All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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