Promotes customer service and cheerfully greets every arriving and departing patient, visitor and staff member at the designated and assigned entrance of the hospital creating a positive and courteous first and last impression of the organization. Assists patients and guests by providing directions and information, assisting them in and out of vehicles, etc. Valets vehicles as appropriate. Enforces the hospital's tobacco-free/smoking policy. Advises Security of hospital premises and grounds acti... more details
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Job Title
Valet Greeter
Location
Akron
Facility
Akron General Medical Center
Department
Bldg - Parking Decks-Cleveland Clinic Akron General
Job Code
AK0976
Shift
Variable
Schedule
12:00am-12:00am
Job Summary
Job Details
Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals.
Valet Greeters are responsible for greeting and assisting all arriving and departing visitors, patients and caregivers. In this role, you will provide valet parking service and enforcement of hospital policies related to traffic control at a designated and assigned entrance of the hospital.
The ideal future caregiver is someone who:
Has a valid Ohio driver's license.
Has exceptional customer service skills.
Has previous experience working in valet (preferred).
Maintains a neat and professional personal appearance.
This position offers growth within both the department and Cleveland Clinic and opportunities for professional development and learning to help you be successful in your career.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
- Promotes customer service and cheerfully greets every arriving and departing patient, visitor and staff member at the designated and assigned entrance of the hospital creating a positive and courteous first and last impression of the organization.
- Assists patients and guests by providing directions and information, assisting them in and out of vehicles, etc. Valets vehicles as appropriate.
- Enforces the hospital's tobacco-free/smoking policy.
- Advises Security of hospital premises and grounds activity of any escalating situations that may require Security involvement. Completes documentation of incidents as appropriate.
- Demonstrates understanding of emergency procedures, alarm response, evacuation and internal and external disaster plans.
- Remains on assigned post and completes all post-specific duties. Ensures that post remains clean, neat and free of all non work-related material.
- Maintains a neat and professional personal appearance at all times.
- May perform the duties of the Deck Attendant as needed to ensure adequate coverage of services.
- Completes mandatory education and training in order to maintain organization and department specific competencies and requirements.
- Follows hospital and department policies and procedures with special attention to courtesy, attendance and punctuality, confidentiality, dress code and display of ID badge and safety.
- Other duties as assigned
Education:
- High School graduate or equivalent.
Certifications:
- Valid Ohio driver's license. Must be insurable and meet expecations of the Cleveland Clinic Transportation & Fleet Vehicl Policy/plan to be permitted to drive a company vehicle and provide valet services.
Complexity of Work:
- Strong interpersonal skills. Ability to communicate in a courteous and direct manner. Exceptional customer service skills.
Work Experience:
- Previous experience as Valet preferred. Ability to count and handle cash accurately and maintain a balance cash drawer.
Physical Requirements:
- Must be able to drive a manual transmission. Ability to spend most of day walking and standing.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
