Coordinate and keep detailed record of all evaluations, requirements, and procedures with crane companies, contractors, electricians, delivery team, and any third party partners required for projects. Provide regular and timely updates to the customer about the status of their project. Maintaining excitement for their hot tub, swimspa, or sauna and thoughtful service throughout their experience. Coordinate payment with customer. Ensuring all payment or financing agreements are finalized prior to... more details
DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:
Spring Dance Hot Tubs is committed to excellence and integrity with over 25 years of experience in the hot tub industry. We became a part of Leslie's family in June 2022. At Spring Dance Hot Tubs, we’re proud to be the oldest exclusive hot tub dealer in the Philadelphia, PA region. We are known for selling hot tubs, swim spas, saunas, and backyard accessories. We have sold Hot Spring®, Caldera®, and Freeflow® hot tubs, the highest quality spas available on the market. Our Service and Water Vallet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.
Job Overview:
The Delivery Coordinator is responsible for ensuring accurate gathering of all necessary information to begin the delivery & installation process: Sales orders, contracts, property dimensions/documentation, and any special instructions regarding each project. Coordinate with Sales Representative to ensure all customers needs, desires, and expectations are possible and accurately documented and then schedule the final installation appointment
Responsibilities:
Coordinate and keep detailed record of all evaluations, requirements, and procedures with crane companies, contractors, electricians, delivery team, and any third party partners required for projects.
Provide regular and timely updates to the customer about the status of their project. Maintaining excitement for their hot tub, swimspa, or sauna and thoughtful service throughout their experience.
Coordinate payment with customer. Ensuring all payment or financing agreements are finalized prior to delivery.
Prepare all applicable documentation for the customer to receive on delivery day: water care instructions, valet information, payment information, and specific instructions for the delivery team.
Review all completed deliveries and follow up with customers to determine satisfaction level, ensure delivery forms are completed directly, installation pictures are sent to marketing, and set up service/valet calls or shipping services based on customer needs.
Document and communicate any delivery issues. Coordinating with managers and delivery team to resolve issues and refining or creating procedures to avoid similar events from occurring. Expediting service to correct delivery issues and following up on tasks to ensure resolution.
Set follow-up dates for customers weeks after delivery to ensure they are enjoying their product to its fullest potential and that complete satisfaction is met.
Assist Service Coordinators with call center duties when available such as answering phones, service emails, and scheduling service calls.
Provide remote orientation on product operation and maintenance to customers.
Greet walk-in customers at service HQ and assist with point-of-sale transactions.
Maintain cleanliness of workspaces and assist in general office administrative tasks.
Other tasks and duties as required.
Qualifications:
High school diploma/GED
Proficient in Microsoft Office and Outlook
1-3 years of dispatch and customer service experience
Must have strong attention to detail
Ability to work a multi-screen CRM is essential
Must demonstrate a willingness to learn new tasks
Be willing to work a flexible schedule based on business needs
Be dependable and motivated
Excellent communication skills
Ability to work in a fast-paced environment
Ability to build a strong team environment
Customer service skills required
Computer and technology-savvy
Outstanding time management and organizational skills
2+ years experience in a high call volume position dealing with a large diversity of customer inquiries and issues
2+ years experience with CRMs, scheduling applications/software, Outlook, various other Microsoft Office applications, and general office administrative duties
2+ years experience with scheduling in a service/delivery-based industry a plus
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