Job Abstract

Our Global Account Operations Team is looking for a talented graduate in business, marketing, finance, or similar field to join our team as a Global Account Operations (GAO) NCG in our Milpitas, California office. The successful candidate will work directly with the Global Account Manager (GAM) and a multinational team of Customer Service Operators worldwide. Primary Responsibilities:Business partner to Global Account Manager (GAM) driving the supply/demand relationship, logistics programs. Clos... more details

Job Description

Primary Responsibilities:

Business partner to Global Account Manager (GAM) driving the supply/demand relationship, logistics programs.
Close collaboration supporting the GAM with continuous forecast validation, forecast and backlog alignment and review of demand changes.
Global understanding of customer demands, processes, and supply chain needs. Proactively engaging with the customer to understand their global order fulfillment to avoid supply/demand gaps and/or excess.
Responsible for finding solutions related to delivery escalations from Global accounts and liaises with internal departments (Sales, Planning and Logistics etc.).
Worldwide allocation handling for specific products and main interface with customer headquarters.
Representing Renesas at customer meetings, preparing and presenting regular data on supply/demand health and for potential executive level escalations/meetings.

Qualifications

Degree in business, marketing, finance, or similar field.
New College Graduate or maximum of 2 years’ experience in customer service, sales support, or similar role.
Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
Strong analytic and quantitative skills, ability to determine trends and propose solutions.
Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders.
Must be able to work independently and with strong problem-solving skills.
Strong MS Excel skills along with other MS Office products.
Familiarity with SAP, Model N, Salesforce, or Power BI is an added advantage.

Additional Information

The expected annual pay range for this position is $52,500-$79,000. This position is also eligible for STI bonus opportunities and commission pay. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.

Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Renesas Electronics Corporation empowers a safer, smarter and more sustainable future where technology helps make our lives easier. The leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at renesas.com.

Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

Search Terms: Operations, Associate, Global, Account Manager, Customer Service

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Operations Jobs: $15-$57/Hr. Multiple Positions Hiring Immediately

Milpitas

Hiring Immediately! Multiple Positions Available. $15-$57/Hr.