Primarily responsible for directly addressing server service and support issues impacting end users. Works closely with other IT&S functions to ensure issues are resolved in a timely and successful manner. Performs configuration and installation of enterprise server, storage and backup technologies to support moves, adds, and changes ensuring minimal disruption in service. Provides hands-on assistance with installation, troubleshooting, and diagnostic support. Essential Functions. Timely respond... more details
Position Summary
Primarily responsible for directly addressing server service and support issues impacting end users. Works closely with other IT&S functions to ensure issues are resolved in a timely and successful manner. Performs configuration and installation of enterprise server, storage and backup technologies to support moves, adds, and changes ensuring minimal disruption in service. Provides hands-on assistance with installation, troubleshooting, and diagnostic support.
Essential Functions
Timely responds to escalated Help Desk Trouble Tickets and handles related issues.
Performs on-site analysis, diagnosis and resolution of server problems.
Monitors and manages server resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
Accurately documents instances of server failure, repair, installation, and removal.
Oversees and administers an expanding VMWare ESX environment.
Installs, configures, tests, maintains and troubleshoots Windows servers, related hardware and software.
Collaborates with Desktop Support group, Helpdesk, and internal customers to ensure efficient operation of University Hospitals systems infrastructure.
Supports and manages the daily operations of various server technologies such as Windows, Citrix XenApp and Unix.
Supports and manages the daily operations of HP storage technologies.
Supports and manages the daily operations of an enterprise backup technology – TSM.
Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis. Performs occasional night/weekend work as assigned.
Required For All Jobs
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications Education
High School Equivalent / GED Required and
Bachelor's Degree Preferred
Work Experience
3 years experience with computer systems Required and
Experience with server hardware, file systems, core computing software, networking, and maintenance Required
Knowledge, Skills, & Abilities
Active Directory and Exchange management knowledge. Required
Windows, Citrix XenApp or Unix experience. Required
Enterprise server backup experience. Required
Detail-oriented and organized, with good analytical and problem solving ability. Required
Notable client service, communication, presentation and relationship building skills. Required
Ability to function independently and as a team player in a fast-paced environment. Required
Must have strong written and verbal communication skills. Required
Ability to effectively document processes. Required
Self-starter who is inspired by technology, highly organized, and ability to work with minimal supervision. Required
Excellent skills with Microsoft Office Suite including Visio and Project Required
Additional Licenses and Certifications
Microsoft (MCP, MCSE), Citrix, Cisco, VMWare, A or similar Preferred
Physical Demands
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely 20 lbs
Carrying Rarely 20 lbs
Pushing Rarely 20 lbs
Pulling Rarely 20 lbs
Climbing Rarely 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently
11001 Cedar Ave (170) 11001 Cedar Ave Cleveland, 44106
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