As an integral member of the overall client and patient care team at the Marion du. Pont Scott Equine Medical Center (EMC) this position coordinates the most positive client experience possible. Through a series of outstanding client interactions, the customer service representative (CSR) provides an experience that exceeds our client’s expectations from all duties such as phone/in-person/electronic communications, compassionate interactions during emergency situations, accurate and expeditious ... more details
Job Description
As an integral member of the overall client and patient care team at the Marion duPont Scott Equine Medical Center (EMC) this position coordinates the most positive client experience possible. Through a series of outstanding client interactions, the customer service representative (CSR) provides an experience that exceeds our client’s expectations from all duties such as phone/in-person/electronic communications, compassionate interactions during emergency situations, accurate and expeditious patient intake and discharge, thorough appointment scheduling, communicates financial policies in a sensitive manner, and processes financial transactions with the utmost integrity.
Required Qualifications
Previous customer service experience. Ability to manage concurrent tasks efficiently and accurately in a demanding environment. Previous experience with client financial accounts.
Preferred Qualifications
Customer service representative experience working in a veterinary or human medicine practice, experience using a human or veterinary practice management information system. Experience scheduling in a multiple-clinician practice. Familiarity with equine anatomy and veterinary terminology. Comfortable with equine patient handling. Current or previously licensed/certified/registered veterinary technician.
Pay Band
3; Salary
Appointment Type
Restricted
Salary Information
Salary; pay band 3-To commensurate with experience
Review Date
Open until filled
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Sonya Kessler at skessler@vt.edu during regular business hours at least 10 business days prior to the event.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.