Job Abstract

The Transportation Customer Service Representative is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for managing fleet titles and decommissioning requests.

Duties include:

Managing fleet titles and decommission requests.

Process fleet complaints, provide appropriate solutions and escalation flow within the time limits; follow up with perspective departments to ensure resolution.

Prepare timely and accurate reporting based on identified KPIs.

Able to multitask and prioritize workload.

Microsoft Word and Excel Proficient.

Performs other related duties as assigned. Required Education: High School Diploma/GED
1-3 years experience in customer service, industry related call center. Basic knowledge of fleet titles and decommissioning process.

Preferred:
Associates/2-year technical

4 – 6 Years

Operations, Customer Service relative to industry.