Provide friendly, fast, and helpful customer service to all guests and team members. - Assist guests with questions as they relate to the property, loyalty programs, and current promotions. - Anticipate and address guest service needs. - Work in conjunction with other departments on an as needed basis. - Assist in executing all casino floor promotions. - Issue player loyalty cards. - Take and forward accurate messages from guests. - Listen to guest concerns and resolve issues in a timely manner.... more details
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
• Provide friendly, fast, and helpful customer service to all guests and team members.
• Assist guests with questions as they relate to the property, loyalty programs, and current promotions.
• Anticipate and address guest service needs.
• Work in conjunction with other departments on an as needed basis.
• Assist in executing all casino floor promotions.
• Issue player loyalty cards.
• Take and forward accurate messages from guests.
• Listen to guest concerns and resolve issues in a timely manner.
• Meet department attendance, uniform, appearance and grooming requirements.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
• High school diploma or equivalent
• Must be available for multiple shifts to include nights and weekends
• Must be able to perform multiple tasks simultaneously and possess strong organizational skills
• Must have the ability to operate computer/computer software programs, computer printers/embossers, and other office equipment
• Must be able to acquire and maintain appropriate gaming license
LANGUAGE SKILLS
Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
PHYSICAL DEMANDS
The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.
