Job Abstract

ABOUT KATE FARMS

Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition.

Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms.

POSITION OVERVIEW

As a Medical Nutrition Specialist at Kate Farms, you will be vital in providing expert medical nutrition guidance and support to the cross functional consumer facing teams within the organization, the end users/caregivers of nutrition formulas, and healthcare professionals. You will be responsible for acting as a subject matter expert on health needs, medical nutrition formulas, and specialized nutrition and representing the lens of the consumer, caregiver, and patient. Your role will consist of responding to medical inquiries, which consist of clinical questions and concerns, gaining and sharing of consumer insights from all relevant customer care/medical inquiry data, developing and conducting internal educational sessions, and supporting dietetic nutrition interns. This role requires a deep understanding of medical nutrition, dietetics, and nutrition science and a genuine passion for improving the lives of others through evidence-based nutrition solutions.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Acting as a subject matter expert on products, attributes, and science as they relate to the Kate Farms product portfolio, specialized nutrition and medical food products.
• Support the sales and customer care teams and respond to questions and concerns (aka: medical inquiries) related to direct patient care and overall use of the products.
• Serve as a clinical resource for consumers and healthcare professionals. Serve as a point of contact for sales, marketing, and product development teams as related to clinical nutrition topics and review of relevant materials. Clarify patient/HCP problems reflected within medical inquiries, determine urgency, respond appropriately (within designated SOP timeframes) to resolve, and elevate concerns to the VP and CMO as warranted.
• Create and regularly monitor reports on medical inquiries to assess overall service to the patients/caregivers/HCPs and to gain insight into consumer and HCP experiences with products and product information.
• Providing comprehensive education and training on Kate Farms nutrition formulas to customer care, quality assurance, brand/consumer marketing and other consumer facing teams within and outside of Kate Farms, as needed. Quarterly audits and updates the customer care database of approved nutrition and product information (Internal FAQ’s) and ensures up-to-date brand and medical sciences messaging is incorporated into responses.
• Gather and analyze market and competitor information to gain consumer insights on nutrition related topics and products.
• Continuously expand knowledge of nutrition science, nutrition and clinical research, and overall industry trends.

MINIMUM JOB REQUIREMENTS

• Bachelor’s degree in food/nutrition, Dietetics, or a related field.
• Minimum of 3 years of experience working in a healthcare or nutrition-related role.
• 2-4 years of clinical experience with experience in enteral nutrition therapy.

· Knowledge of medical food formulas and enteral nutrition in pediatric and adult patients.

• Valid registration as a Registered Dietitian through CDR.
• CNSC preferred, not required.
• The ability to understand, interpret, and communicate medical and scientific information is essential.
• The ability to translate nutrition information into written communication is essential.
• Excellent communication and presentation skills, with the ability to effectively convey complex medical and nutritional information.
• Strong understanding of medical nutrition therapy and the ability to apply evidence-based guidelines in clinical practice.
• Strong understanding of enteral nutrition devices, guidelines, and management.
• Ability to collaborate with cross functional teams
• Proven track record of building and maintaining relationships with healthcare professionals.
• Highly organized with strong analytical and problem-solving skills.
• Ability to work independently and proactively manage multiple projects and priorities.
• Strong commitment to company mission and values.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Respectfully shares and accepts feedback willingly from all levels of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Effectively handle lifting of various objects weighing up to 12 pounds.

While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs.

Possess the ability to sit at a computer for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position will work in a home/office environment with occasional trips to the corporate office or other meeting locations. Requires 25% travel.

It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law.

In compliance with Colorado’s Equal Pay for Equal Work Act (EPEWA) , New York City’s Human Rights Law (NYCHRL), Washington DC Pay Transparency Law, and California’s Pay Transparency bill (SB 1162) we are disclosing the compensation, or a range thereof, for roles that will be, or could be performed in Colorado, New York City, Washington D.C., or California. If the position applied to is not located in Colorado, NYC, Washington D.C., or California, the following information may not apply. Salary Minimum : $ 70,338 Salary Maximum $93,000. [The hourly rate for this position ranges between $xxx - $xxx. The base salary range above represents the low and high end of the Kate Farms salary range for this position. This range will vary and may be above or below the range based on various factors including but not limited to location, experience, internal pay