Job Abstract

OVERALL RESPONSIBILITIES:

The Sales & Catering Manager sells hotel guestrooms, catering services, and banquet facilities through researching, developing and aggressively soliciting new business and maintaining direct client contact to maximize total rooms revenues and profits

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establishes a client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotel.
• Ensures that predetermined sales expectations are met or exceeded.
• Manage daily schedule to achieve 25% strategic administrative time and 75% tactical sales execution time.
• Conducts tours, answers questions for walk-in and call-in customers directing them to other sales staff members if appropriate.
• Develops and maintains relationships with key clients in order to produce group and/ or convention business.
• Documents all sales activities into Sales Pro in a timely and accurate manner.
• Negotiates guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirms agreements in writing and forwards documents to client and affected hotel departments.
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
• Forecasts and accurately records and all bookings and cancellations.
• Assists the Director of Sales with the implementation and achievement of the Sales Marketing plan.
• Actively participates in various industry networking groups. This includes but is not limited to attending local and regional events and conventions, and developing relationships with meeting planners and decision makers for the association/government agencies.
• Actively participates in weekly Revenue calls.
• Spends a majority of time each week away from hotel conducting outside Sales calls and Sales Blitzes.
• Provides administrative support to the Sales team/office.
• Meets with F&B staff daily to review catering summary (if applicable).
• Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Maintains a professional image at all times through appearance and dress.
• Meets with planners after their event to discuss success of event, deficiencies, etc. and to re-book business.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Maximizes banquet and meeting space to meet or exceed individual goals.
• Responsible for communicating requirements of all hotel events to all Operational department levels in hotel.
• Assists Director of Sales in the development and updating of the hotel-level business plan to include input on sales goals and plans that support the overall business and sales strategies of the company.
• Develops and maintains good relationships with new and existing clients in order to produce group and convention business, to include room sales, food and beverage sales, and catering/banquet services.
• Develops hotel-level tactical sales and marketing plans to support overall system-wide sales plans, strategies and programs.
• Markets, advertises, and promotes the hotel's catering capabilities with the ultimate goal of increasing the hotel's catering profits.
• Creates and executes Banquet Event Orders for all meeting room, event catering functions in a timely manner.
• Prospects for new clients which includes setting up appointments, performing inside and outside cold calls as recommended per solicitation goals.
• Attends outside networking functions such as luncheons, chamber events, or other community/business-based networking receptions.
• Responds to all sales inquiries and voicemails by the next scheduled business day.
• Plans all hotel events from initial client inquiry to execution including but not limited to client correspondence, preparing and editing contracts, and payment processing.
• Manages department scheduling, inventory, and ordering.
• Performs daily operations for hotel's high volume events and catering department.
• Creates an event setting by organizing and maintaining timelines as a priority for every project.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

POSITION REQUIREMENTS:

• High School diploma or equivalent. A minimum of two years' work experience in sales field is preferred.
• Delphi experience.
• Hilton and Marriott experience.

About Lodging Dynamics Hospitality Group

Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.