Job Abstract

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The facility manager is responsible for managing the day-to-day client activities for the assigned facility and may have oversight of multiple locations and manage a small team of Facility Management professionals. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective and high-quality decisions. The candidate will have overall responsibility for site budgets, accounting and finance, contract services, purchasing of material, equipment and supplies, and occupancy services. It is crucial for the facility manager to develop and effectively manage client and customer relations by providing valuable insights that effectually integrate innovations which foster efficiency, competitiveness, and growth. Provide leadership, role modelling, tactical and strategic direction to the delivery teams within your area of responsibility.

Responsibilities

The role entails leading a high-performing team and service contractors, prioritizing safety stewardship, financial acumen, continuous improvement, and KPI delivery. This involves applying Best Practices and a broad array of principles to ensure success.

Building and Employee Services

• Strategically manage all Building and Employee Services which includes Janitorial, Landscape/hardscape, Pest Control, Client Sustainability, resident communication Management Committee (C Suit) FM Oversight, Board Meeting support, resident escalation resolution, space management, and furniture.
• Management of a team, and where appropriate specialist supply partners, manage the planning, financial management, coordination, and delivery of site services in scope in order to maintain JLL and Client targets.
• Ensure best value in the use of resources and seek efficiencies in the way services are provided through training, development and continuous improvement practices
• Maintain an up-to-date knowledge and awareness of technical, statutory, regulatory and legislative requirements and similarly of standards and best practice in relation to the services provided.

Procurement and Vendor Management

• Maintain a consistently high standard for the team, ensuring effective budget management, timely explanation of monthly variances, and accurate forecasting.
  • Review site verifications, SoW clarification and technical assessment, and ensure process flow in accordance to supplier engagement guidelines and commercial process.
  • Review Purchase Order Requests, stakeholder approvals, ensuring timely billing or invoicing and closure.
  • Review contractor performance management programs in accordance to defined KPI deliverables.
• Ensure all Financial and Procurement Management requirements are completed in a timely and accurate manner.

Customer Service / Client Relationships:

• Evaluate service response time and analyze service request trends and suggestions.
• Ensure feedback from client sessions is recorded and action taken to the satisfaction of the end user.
• Pro-actively develop and manage client or business unit relationships ensuring that the expected service levels are achieved.
• Lead by example and groom the team in achieving maximum client satisfaction level.

• Interface directly with clients to identify and analyze critical needs, define problems, and develop specifications for solution process.
• Establish strong working relationships with all key stakeholders (Client Business Units, Project Management, Finance, HSSE, O&M, Etc.) for successful completion and effective communication.
• Identify and engage with internal and external customers at every opportunity, ensuring a ‘right first time’ approach in all team activities.
• To ensure that customers are engaged and informed in advance of any issues which may affect them, thereby ensuring all potential disruption is minimized.
• Implement task plans which ensure that customer needs and expectations are actively included whilst ensuring projects are delivered to budget time and to the right specification.
• Solicit and utilize customer feedback and satisfaction information to enhance our performance and customer experience.

Reporting:

• Ensure delivery of meaningful inputs across the functional in the development of monthly management reports.
• Ensure data integrity and accuracy of all information reported associated with progress updates, closure and other imperative updates.
• Update JLL dashboards and all reports and other relevant data is regularly updated.

Training:

• Ensure the team is well trained on policies, procedures and systems. Work closely with the Account Management team to devise new and innovative methods of learning built around skill development, leadership and succession planning.

Leadership / Staff Management:

• Create a culture based on “high intensity” delivery, data driven and structured approach to problem solving.
• Ensure consistency of policies & procedures with constant updating of indicators and that all stakeholders have adequate familiarity with the systems as well as the policies
• Ensure team always promotes the values and behaviors of excellent customer service.
  • Drive improvements in your team ensuring the service area is focused on delivering excellent customer services.
  • Actively encourage an environment that supports teamwork, co-operation, inclusion and performance excellence.
  • Coach the team ensuring high staff morale, trust and work ethics.
  • Formulate a robust Succession Plan and groom a potential successor with sustainable developments plans.
  • Promotes open, constructive and collaborative relations and partnerships with clients, superiors, subordinates, peers and vendors

• Management of a team, and where appropriate specialist supply partners, manage the planning, financial management, coordination and delivery of site services in scope in order to maintain JLL and Client targets.
• Contribute to the effective integration of partnership and collaborative working within the FM/Experience Services team and Operation and Maintenance team to ensure effective working relationships exist between internal and external stakeholders.

ACADEMIC QUALIFICATION, PROFESSIONAL EXPERIENCE

• Bachelor’s degree in Facilities or Business Management or equivalent experience with 8-10 years’ experience in managing large portfolio consist of major Facility Management scopes, including Space Planning, soft services, and transportation services. Knowledge of local occupational health and safety requirements, critical environment and facilities, and vendor management are also required for this role.
• In-depth technical knowledge in Quality Management, Ethics and Controls would be an added advantage.
• Demonstrated track record of leading high performing teams.

SKILLS and COMPETENCIES

• Interpersonal skills with a strong client focus.
• Team Leader with line management skills and the ability to delegate.
• Experienced in performance-based service contracts and vendor management.
• Skilled in Ethics and Controls investigations.
• Able to work on time sensitive and high demanding requirement.
• Skilled in providing robust, innovative, and cost-effective solution to the clients, applying state of the art technology.
• Able to present business case on highly complex projects to high level management stakeholders.
• Excellent written and oral communication skills. Strong analytical skills.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.