Job Abstract

This position is primarily responsible for working with the System Administrator of CRM (Customer Relationship Management) and the Consumer Bank divisions to perform a variety of duties to support the branches and various lines of businesses that are utilizing CRM, WorkForce Optimization (Verint) and the Referral solution. The incumbent provides the highest quality of customer service to every customer both internal and external. Primary Responsibilities:Maintains user functionality contained wi... more details

3320 East State Street. Hermitage, Pennsylvania. 16148.

Position Title: Consumer Banking Solutions Support Coordinator
Business Unit: Retail Operations
Reports To: System Administrator of CRM

Position Overview:
This position is primarily responsible for working with the System Administrator of CRM (Customer Relationship Management) and the Consumer Bank divisions to perform a variety of duties to support the branches and various lines of businesses that are utilizing CRM, WorkForce Optimization (Verint) and the Referral solution. The incumbent provides the highest quality of customer service to every customer both internal and external.

Primary Responsibilities:
Maintains user functionality contained within the setup menus, sets up new users as needed and serves as the first line of support for end users for the Consumer Banking Solutions system.
Assists with department documentation, writing procedures, facilitating the small business classified list initiative and participating in continuing education sessions as the system expert.
Maintains tasks as outlined by the System Administrator of CRM to support all building, updates and upgrades for CRM and Staffing Solutions.
Runs and performs maintenance reports as needed, assists to ensure that the imports run as scheduled from the various third party systems and executes manual lead administration.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:
High School or GED

Minimum Years Experience:
0

Special Skills:
Ability to work and multi-task in a fast paced environment
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word - Intermediate Level
MS Excel - Intermediate Level
MS PowerPoint - Intermediate Level
Associates or BA or BS with 1 year of experience preferred. Understanding of banking systems and technology.

Special Licenses and Certificates:
N/A


Physical Requirements:
N/A

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.