Job Abstract

Join the team creating and modernizing documents for ease of use for our employees and clients. Proficiency with Adobe Experience Manager (AEM) Forms Designer and scripting languages, especially JavaScript, is strongly preferred to assist the team with automation in support of data pre-fill, DocuSign, conditional logic, fragments, and more.

As a Senior Product Associate in Wealth Management Servicing, you will contribute to the team by leveraging your expertise in product development to create innovative products that increases the productivity of our operations and advisors. You will develop and refine the workstream’s roadmap, develop business requirements, drive their execution, and support the products through their lifecycles in collaboration with a wide range of partners and stakeholders.

You will exhibit strong client focus, intellectual curiosity, creative problem-solving skills, strong communications acumen, and the ability to prioritize and structure the work effectively to achieve a desired outcome within a specified time frame. Motivated candidates with technology, design, research, or operations backgrounds are welcome to apply.

Job responsibilities

• Consult and coach as needed; serve as escalation point for team when encountering impediments in development (AEM or JavaScript)
• Drive the UAT execution and Production validations to ensure the delivered solution ties back to the requirements
• Support the data driven approach to product development based on inputs such as web analytics, call center data, client feedback, etc.
• Support escalations and provide subject matter expertise into Production issues and incident resolution
• Develop and maintain clear documentation of the scope, business requirements, use cases, workflows, wireframes, and other materials as needed to support UX research, design, and development
• Critically evaluate information gathered from multiple sources and ensure consistency, determine cross impacts, and distinguish user requests from the underlying user needs
• Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning
• Facilitate QA execution in partnership with relevant Technology and peer Product teams

Required qualifications, capabilities, and skills

• 3+ years of experience with Adobe Experience Manager (AEM) and Java scripting
• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition

Preferred qualifications, capabilities, and skills

• Developing knowledge of data analytics and data literacy