General Summary: As ambassadors of the brand, we are dedicated to providing a shopping experience that satisfies the functional and emotional shopping needs of our customers each day. Every member of our team is expected to enhance the DSW brand image by modeling behaviors that align with the company values of Passion, Accountability,
Collaboration, and Humility.
Reports to: General/Store Manager
Essential Duties and Responsibilities:
• Co-Managers supervise associates to ensure delivery of a uniquely responsive customer experience through service that is Friendly, Helpful, Knowledgeable and Efficient.
• The Co-Manager assists the Store Manager in developing and implementing action plans that meet service levels while effectively balancing task completion.
• Co-Managers can be assigned a focus area of either People or Warehouse. Based on the needs of the business, Co-Managers may assume additional responsibility outside of their assigned focus area. They are the right hand
to the Store Manager and will flex between focus areas to ensure that both the Sales Floor teams and Warehouse teams are obtaining their goals.
• Models Manager on Duty (MOD) behaviors and assists the Store Manager in the development and implementation of financial plans to drive KPI performance on a weekly basis. Meets KPI goals by reinforcing behaviors that support the service model. Provides recognition and feedback to improve performance. Responds
to customer feedback with a sense of urgency. Responds to daily and weekly sales results by collaborating with
Store Manager on adjustments to the merchandising plan and presentation standards.
• Recruits, hires and on-boards Assistant Managers and associates. Assesses teams’ performance on an ongoing basis and provides in-the-moment coaching, training and development to support the growth of the company. Seeks opportunities for personal performance growth and demonstrates interest in building leadership skills. Writes and conducts annual performance evaluations for sales associates and Assistant Managers. Assists the Store Manager in organizing and conducting store meetings as needed.
• Ensures associates are trained and developed to implement company visual and brand standards. Strategically plans and manages the movement of merchandise. Thinks ahead and implements merchandise plans to respond to customer purchase trends. Supervises Assistant Store Managers and associates in the training and consistent compliance of the merchandising process and brand standards. Identifies and communicates merchandise recommendations to the Store and District Manager. Ensures sales floor integrity including weekly loading of the sales floor and maintenance of tagging standards. Plans and implements price adjustment and markdowns.
• Leads and follows through on processes related to product transfers, RTV, clearance merchandise, markdowns, damaged product and charge sends. Plans and manages all inventory and pricing directives. Utilizes the monthly Ops Assessment to identify operational deficiencies and creates and executes plans to course correct. Utilizes the LP Assessment to ensure store compliance. Identifies opportunities and implements plans to course correct.
Oversees time-keeping processes and ensures compliance. Thinks ahead and ensures store is staffed to optimal levels. Creates a strategy and manages a plan for recruitment and logistical on-boarding, orientation and training of associates. Identifies maintenance issues, makes requests and ensures resolution. Leads by example and manages associate compliance to all company policies and procedures. Opens and closes store in rotation with management team.
• Other Duties - Performs other duties as assigned by the Store Manager or other supervisor.
• Regular, in-person attendance
Required Skills and Competencies:
• Excellent written and verbal communication
• Proven ability to drive results through others
• Strong Organizational, Customer Service, Leadership, and Time Management skills
• Professionalism
• Proficient in use of technology to include mobile point of sale, computer, register
• Must have availability to meet the needs of the business (i.e. shifts outside traditional business hours)
