Job Abstract

Job Title: Business Information Services Manager

Summary

The Business Information Services Manager (BISM) works as a full-time employee of Zeiders Enterprises, Inc. (Zeiders). Duties can be performed in the Woodbridge, VA office, or remotely with a schedule aligned with U.S. Eastern Time. This position supports the Chief Information Officer (CIO) and Zeiders contract management team for human services contracts, including our contingent work with the Military OneSource contract. The successful candidate will coordinate with the prime contractor’s information technology and assurance personnel.

The BISM will report back to the contract management regarding upcoming Information Technology (IT)/Information Assurance (IA) changes in the program as well as closely coordinate with the prime contractor on IA matters including the applications of Security Technical Implementation Guide (STIGS) and IA related reporting.

Essential Duties and Responsibilities

• Manage the IT/IA business relationship with the prime contractor and be a point of escalation for response and technical issues. Manage any interfaces with the prime contractor’s or government’s systems for optimum results.
• Assist in the development, implementation, and communication of IT policies and procedures as they relate to the contracts in coordination with the prime contractor.
• Manage the company’s systems portfolio to address business needs of the contracts, system usage, and operations. Analyze business processes, systems, and user needs. Review existing systems and identify opportunities for process improvements through data sharing and process automation. Accurately translate business requirements into system functionality.
• Coordinate implementations for new and/or upgraded systems for both on-site and cloud-based services with the prime contractor.
• Plan and manage contract support resources by working with the contract Business Managers, the IT Leadership and Subcontractor Program Manager (or delegates). Manage contract expectations as to implementation priorities and resources.
• Be the primary point of contact for contract Information Assurance matters including Third Party Assessments, Government system access management and liaison with the prime contractor and the government.
• Liaison with other departments, units and individuals on joint planning and activities, including corporate training, communications, and corporate change management.
• Undertake assignments on projects or special initiatives as appropriate in coordination with the prime contractor.
• Be the primary Information Systems Department (ISD) presence in the bid to execution transition process.

Required Education and/or Experience

• Bachelor's degree in Information Technology or related field coupled with 5+ years IT program management experience. Specific military experience may be substituted if applicable upon review
• Professional experience managing projects (i.e. mapping, software/process flow, system linkages, etc.) primarily using commercial off-the shelf solutions, both hosted and resident.
• Professional depth successfully developing and managing IT vendor contracts, including budgets.
• The ability to attain a Security + CE within nine months of hire.
• Must be able to earn 40 technology rated CPEs per calendar year.
• Must have the ability to obtain an active secret (T3) clearance.
• Must have DOD/ Government contract experience.
• This position requires access to U.S. Government systems therefore U.S. Citizenship is required.
• Demonstrated understanding of information systems, business processes, the key drivers and measures of success for the business.
• The ability to independently think strategically to consider realistic options for things such as:
  • “Connect the dots” of contract needs and coordinate with other members of the organization to fulfill contract needs and requirements.
  • A consultative “future focused” outlook that can bring new (to the contract) ideas to the table.
• Demonstrated ability to anticipate and communicate challenges, identify opportunities, and take initiative to address them without explicit direction.
• Strong organizational and planning skills.
• Excellent written, oral communication and interpersonal skills.
• Keen attention to detail.
• Ability to work independently or in a group as a problem solver.
• Experience working in a team-oriented, collaborative environment.
• Be able to positively represent Zeiders in front of the prime contractor while maintaining a spirit of cooperation and “One Team, One Fight.”

Preferred Experience

• Knowledge of or experience in virtual call centers and support/maintenance of Power BI/Power Platform applications.
• A current Security + CE
• A current active secret (T3) clearance

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Technical Skills - Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.
• Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present ideas in business-friendly and user-friendly language.
• Mathematical Skills - Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Analytical, evaluative, and problem-solving abilities. Ability to conduct research into IT issues, technologies, and products.
• Ability to solve complex technical, managerial, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge.
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.
• Ability to work both independently and as part of a team.

Physical Demands

• Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $95,000 - $125,000

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

*This is a contingent opportunity*