| Overview | Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school.
Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year. |
| Posting Summary | Rutgers The State University is seeking a Mental Health Specialist II in the NJ Hopeline of Rutgers University Behavioral Healthcare.
The Mental Health Specialist II performs functions in support of the Unit’s mission providing streamlined, prompt, and “customer friendly” services to callers of the UBHC statewide Suicide Prevention Hotline. Receives telephone requests for service, undertakes assessment of the service need of the caller or customer, and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of callers and applying relevant assessment and support skills with regard to a wide range of issues.
Among the key duties of this position are the following: - Interacts with caller in a therapeutic manner.
- Models for callers’ good communication skills, recovery-oriented living skills, effective coping skills, and selfhelp strategies as observed by supervisor and as indicated by feedback from consumers and team members.
- Assists callers in identifying their personal recovery goals, assists in setting objectives for each goal, and determines interventions to be used based on the consumer’s recovery/life goals.
- Develops and maintains a relationship with callers so that he/she can identify emotional, psychiatric or behavioral changes which may require further intervention or treatment. Helps the caller effectively address the problem, and/or refers the consumer to the appropriate clinical staff as observed by supervisor and as indicated by feedback from consumers, families, and team members.
- Advocates for appropriate resources for caller and families based on assessed needs as measured by supervisory observation.
- May facilitate structured skill training groups, such as social skills, assertiveness, anger management, symptom management and psycho-educational groups on a variety of mental health issues as observed by supervisor.
- As part of the Call Center, actively participates in ensuring the telephone calls/service requests are handled in an effective and “caller friendly” manner.
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