Job Abstract

Job Purpose

Supports the store management team with inventory management, in-stock availability levels, merchandising standards, expense control and other operational processes to maintain company standards. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides courteous, knowledgeable and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

Key Performance Indicators (KPI) - What Success Looks Like

OSAT (Availibility) - Overall customer Satisfaction. POS surveys. Percentage of reward card customers rating their trip an 8, 9, or 10, on a 0-10 scale in the availability driver questions.

SMART - Store Inventory and Ordering mngt process audit. Scored on a 1-5, with 1 being a pass, 2-3 an opportunity and 4-5 a fail.

Renewals are excluded from audits.

Essential Responsibilities - What's Expected of Me

Responsibility % Of Time

SERVICE: 40%

Creates an environment that enables customers to feel welcome, important and appreciated increasing confidence and loyalty. Performs daily and weekly store walks, audits and ensures reports are completed to confirm product in-stock conditions are at company standards.

FINANCIAL: 30%

Completes daily and weekly administrative tasks (communications, online training, etc.) Assists in the planning, and organizing of the inventory process. Ensures reclaim, transfers, discards, and date checks are handled to reduce shrink. Reviews and researches excessive back-stock to determine root cause and correct the data if needed.

LEADERSHIP: 15%

Promotes trust and respect among associates by collaborating, promoting teamwork,

and communicating company, department, and job specific information. Adheres to all local, state and federal laws, and company guidelines.

COMPLIANCE/SAFETY: 15%

Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access.

Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education Course of Study

N/A

Preferred Education Course of Study

High School / GED

Relevant Experience Supervisory Experience

3 - 6 years minimum No Experience Required

Language(s) Required Language(s) Preferred

English English & Spanish

Knowledge, Skills & Abilities Required

•Must be 18 years of age

•Authorization to work in the United States or the ability to obtain the same.

•Successful completion of pre-employment drug testing and background check.

•Strong customer service skills.

•Exceptional interpersonal, motivational and communication skills.

•Knowledge of basic math

•Ability to handle stressful situations

•Proficient with computer applications used in effectively operating the department.

Environmental Factors

Department

Environmental Factors

Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs.

Travel Requirements

Travel Percent Overnight

Occasional No

Shift

Varied