Job Abstract

ID

2024-337051

Location

US-CA-Napa

Category

Spa/Well-being/Golf/Attractions/Recreation

Type

Regular

Status

Full-Time

The Spa Director plans and manages the Spa to achieve customer (guest employee & owner) satisfaction and quality services while meeting/exceeding financial goals. The position is responsible for short and long term planning and day-to-day operations of the Spa. Partners with the Director of Finance Director of Sales & Marketing and General Manager to develop and recommend the budget marketing plans and objectives and manages within those approved plans.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

QUALIFICATIONS:

• A four-year college degree or equivalent.
• Three to five years of employment in a related position.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and Associates in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• With Human Resources and Accounting Support control staffing levels and compensation programs through strategic planning and market analysis.
• Proactively develop recruitment strategies and activate at appropriate time.
• Facilitate and organize Monthly Spa Meetings
• Manage direct reports who oversee all customer services and technical staff. Hold weekly one-on-ones to advise on decision making.
• Develop implement and maintain operational procedures for company with guidance from General Manager. Ensure direct reports communicate and follow-through on necessary objectives. Systems design and re-design to help assure operating consistency and efficiency.
• Track & assess managerial and technical staff schedules and vacation time to maximize service sales based on time of year.
• Responsible for “internal marketingâ€_; expand existing customer base generate referral business.
• Monitor all spa related advertising and promotional activities to determine if results warrant continuance.
• Develop and manage group sales and bridal marketing programs for the spa to increase this area of business. Participate in trade shows community events and business partnership outreach.
• Provides needs-assessment of training items related to customer service and retail sales and develop programs to increase performance.
• Responsible for meeting budgeted profit goals; sets revenue and spending budgets for the Spa with the assistance of the Director of Finance and General Manager.
• Manage vendor relationships to ensure value purchasing and appropriate supply levels.
• Effectively manage Spa payroll departmental checkbook and prepare financial and managerial reports as required.
• Follow lost and found procedures in an efficient a timely manner.
• Responsible for the achievement of departmental objectives and goals.
• Maintain open communication with other departments.
• Attend meetings as necessary.
• Promote teamwork Associate motivation and morale.
• Remain mindful of energy conservation.
• Follow all safety and security regulations.
• Maintain the confidentiality of the Hotel and its guests.
• At all times adhere to the policies and procedures of Aimbridge Hospitality
• Uphold Hotel's commitment to superior service and hospitality
• Practice safe work habits to ensure safety to guests fellow Associates and self.
• Handle all guest requests in a friendly efficient and courteous manner.
• Be familiar with Aimbridge Hospitality policies and house rules.
• Associates must at all times be attentive friendly helpful and courteous to all guests managers and other Associates.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.
• Travel is required for meetings training conferences and task forces.

Although there's plenty to do in the Napa Valley Wine Country, many of our guests find that once they're here, they don't want to leave. One of the best Napa Valley resorts, Carneros Resort and Spa makes it easy to settle in and relax, offering everything you need for a self-contained vacation.

The Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages – combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests.Our Guests choose from one of our 86 luxurious cottages, 10 perfectly appointed two-bedroom suites or expansive 2 and 3 bedroom homes.

Relax at our infinity edge adult pool and hot tub overlooking the rolling hills and vineyards of Carneros or our family pool area with an elevated deck with shade trellis infinity edge lap swimming pool, children’s pool, hot tub and Snack Shack.

Once you've settled in at Carneros Resort and Spa, you may never want to leave. Luckily, you don't have to, with an abundance of Napa Valley dining options located right on the premises.

Our Executive Chef takes full advantage of the finest local, organic, and sustainably raised ingredients. Our culinary garden allows us to pick the freshest ingredients right on our grounds, and we craft our own breads, pastries, and charcuteries. What we don’t make or grow onsite, we try to source within a 150-mile radius of the Resort for the ultimate in flavor and freshness.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan