Job Abstract

Company Overview: Our mission at MacQueen is to cultivate partnerships between our customers, vendors, and employees. We strive for total satisfaction at the end of the day, every day. This mission underscores our commitment to building strong relationships, delivering exceptional experiences, and ensuring that every interaction with MacQueen leaves a lasting positive impact. We are guided by four pillars that drive consistency and excellence in everything we do: Pride in our People, Care for our Customers, commitment to Best in Class Products, and Partnerships for Success.

We believe that our greatest asset is our people. We take pride in fostering a supportive and inclusive work environment where every individual is valued, respected, and empowered to reach their full potential. At MacQueen, you'll join a team of dedicated professionals who are passionate about making a difference and achieving shared success.

Our customers are at the heart of everything we do. We are committed to understanding their needs, exceeding their expectations, and building lasting relationships based on trust and reliability. With a customer-centric approach, we strive to deliver exceptional experiences and solutions that drive value and satisfaction.

We are dedicated to delivering best-in-class products and services that set industry standards and exceed market demands. Through strategic partnerships and collaborations, we leverage our expertise and resources to drive mutual success and create opportunities for growth and innovation.

We believe in fostering a culture where Integrity, Innovation, Excellence, and Insight are not just our values but guiding principles that drive our success and unify us as One Team MacQueen.

We conduct business with honesty, transparency, and ethical conduct, earning the trust and respect of our stakeholders. We foster a culture of innovation, encouraging creative thinking and continuous improvement to drive progress and stay ahead of the curve. Our commitment to excellence drives us to consistently deliver high-quality results and exceed expectations. With insight and strategic foresight, we anticipate market trends, identify opportunities, and navigate challenges with agility and resilience.

Job Summary: Responsible for the day-to-day operations of the Branch Parts department to include oversight of all parts transactions, parts purchasing, inventory control and supply chain activity while leading the team to obtain the highest levels of customer satisfaction and department performance.

Essential Duties:

• Ensure the department’s compliance with all safety and environmental health guidelines.

• Assists Branch Staff in identifying territory specific target markets and target customers using historical parts data, new product sales data, and territory specific customer needs.

• Using key metrics, evaluate sales and operational performance through financial analysis, YOY growth, efficiency improvements and relationship NPS.

• Oversee to completion all Branch level tasks as assigned

• Assist the Director of Ops with the development of accurate annual and longer-range budget/forecast plans

• Serve as the primary liaison between Sales>>Parts Department>>Corporate Management to resolve any workflow or communication issues and support sustained improvements.

• Build and maintain relationships with internal stakeholders as well as key suppliers and other manufacturers we represent.

• Other duties as assigned.

Leadership Competencies:

• Technical

• Advanced knowledge of all key operating systems
• Ability to read and interpret documents related to branch operations
• Advanced knowledge of key product systems and components

• Interpersonal

• Ability to develop and maintain healthy relationships with Branch and Company staff
• Conflict resolution
• Effectively communicate in various environments and settings through multiple channels

• Positional

• Create safe, positive work environment for employees.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Interpretation of a variety of instructions furnished in written, oral, diagram, or schedule form

• Organizational

• Understanding of financial performance inputs and familiarization with financial definitions: GM, OpEx, OpInc & EBITDA
• Understanding of interdepartmental relationships and effectively manage outcomes across departments
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Essential Qualifications:

• 2-year technical degree in related field
• Valid driver’s license with acceptable driving record
• Minimum 3 years’ direct industry experience or 5 years in related industry
• Internal applicants: Acceptable level of safety, rework, and productivity in prior roles
• Excellent skills in communication, interpersonal, organizational and attention to detail
• Proficient usage of MS Office Suite and the ability to learn new technologies quickly
• This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement.

ADA Requirements:

• Stand, walk, bend, squat, kneel, crawl, twist, reach or otherwise move frequently
• Occasional repetitive motion and grasping
• Occasional climbing to reach areas on equipment or racks
• Lift, move or otherwise transfer up to 50 lbs. occasionally, >20 lbs. frequently
• Typically sits, grasp items and performs keyboarding for frequent operation of a computer
• Exposure to typical machine shop physical hazards which may include moving mechanical parts

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen will reasonably accommodate the known disabilities of qualified disabled individuals.

MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.