Job Abstract

Provides oversight and operational guidance in the day to day operations of the revenue cycle. Performs area specific billing denial follow up and customer service functions of a complex and specialized nature requiring the application and interpretations of policies and procedures. The representative will monitor analyze and conduct reviews for quality using advanced revenue cycle knowledge. They will proactively trouble shoot issues with patient accounts improve systems and the performance of ... more details

Provides oversight and operational guidance in the day to day operations of the revenue cycle. Performs area specific billing denial follow up and customer service functions of a complex and specialized nature requiring the application and interpretations of policies and procedures. The representative will monitor analyze and conduct reviews for quality using advanced revenue cycle knowledge. They will proactively trouble shoot issues with patient accounts improve systems and the performance of the related staff and process. The incumbent will also research and answer all question and complaints regarding patient responsibility balances and billing inquiries sent to them through the customer call center with the highest degree of courtesy and professionalism. The Lead representative will train and mentor colleagues in billing denial and follow up group in the skills of effective communication revenue cycle functions decision making .and organizational knowledge and skills to meet job performance job success and performance improvement opportunities. The representative will also respond knowledgeably to revenue cycle colleagues PFS customer service resolution specialist and other department inquiries. The goal is to resolve all of the insurance billing denial and follow up issues to meet medical center goals of A/R days aging accounts percentages cash goals and to provide the best customer satisfaction to our patients.

• Provide day to day oversight and operation support and guidance.
• Demonstrates the skills of effective communication decision-making and organization to ensure efficient job performance and job success.
• Maintains advanced and current knowledge of relating policy and procedures in order to correct improve and troubleshoot any relating issues problems and concerns.
• Champion for employee engagement and other initiatives.

• In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $17.65 - $27.36 Hourly

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent
Experience: 3 years of relevant experience.
Licensure: None required

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.