NEFCO is seeking out a skilled and talented Level 1 Help Desk Technician that is self-driven, disciplined, dependable, and professional. The role will be to mainly provide skilled and professional IT support at our HQ location as well as supporting our other branches and users remotely. Job Duties:Provide level 1 help desk support, including diagnosis, testing, and repair of hardware and software issues. Hardware includes desktop PCs, laptops, printers, desk phones, faxes, mobile devices. Softwa... more details
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Description
Job Summary: NEFCO is seeking out a skilled and talented Level 1 Help Desk Technician that is self-driven, disciplined, dependable, and professional. The role will be to mainly provide skilled and professional IT support at our HQ location as well as supporting our other branches and users remotely.
Job Duties:
Provide level 1 help desk support, including diagnosis, testing, and repair of hardware and software issues. Hardware includes desktop PCs, laptops, printers, desk phones, faxes, mobile devices. Software includes MS Office suite, Epicor Eclipse, Adobe Products.
Dispatch tickets that come into our ticket board on designated dispatch days.
Triage support requests as they come in and escalate to appropriate tech as needed.
Provide customer friendly support to all levels of the organization from entry level to executive.
Handling multiple user inquires and requests in a fast-paced environment.
Document all support issues in IT ticketing system.
Use remote-control software to assist off-site staff / branch offices.
Log documentation of findings and resolutions as tickets/requests are being worked on.
Back up all information prior to any modifications and assure accurate and extensive documentation for all changes made.
Deploy new hardware systems and software applications to end users such as a new hire or end user upgrade.
Assist with inventory of parts and equipment.
Assist with efficient and proper disposal of expired hardware.
Configure and deploy mobile devices to end users.
Assist in providing support for server-based applications and for IT related systems (e.g. videoconference, IP phones, etc.)
Requirements
Qualifications:
2+ years’ experience working in End User Desktop Support
Bachelor’s degree in Computer Science, IS or related field or mix of Associates and/or additional IT experience
Excellent communication & documentation skills - Working knowledge of Windows 10, Windows Server 2012, Active Directory
Working knowledge or experience with VoIP, current mobile devices (iPhone & Android)
Experience with Dell Business Class Desktops and Laptops a plus
Experience with HP and Zebra Printers a plus
Experience with ConnectWise Manage a plus
Experience with Mitel Phone Systems a plus - Experience with Epicor Solar Eclipse a plus
Ability to lift equipment and boxes of 40+ pounds on occasion
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