This will be a hybrid work schedule-manager open to either posted location: Atlanta, GA or Richmond, VA - This position is responsible for designing and implementing process-oriented solutions and ensuring adequate change management and adoption across all levels of the organization. This role will support Client Default Solutions. This position is responsible for driving results, enabling and supporting their teammates. In this position, the person must be able to work at the tactical level (an... more details
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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
This will be a hybrid work schedule-manager open to either posted location: Atlanta, GA or Richmond, VA
This position is responsible for designing and implementing process-oriented solutions and ensuring adequate change management and adoption across all levels of the organization. This role will support Client Default Solutions. This position is responsible for driving results, enabling and supporting their teammates. In this position, the person must be able to work at the tactical level (analyzing data, solving problems, and working with teams for implementation) to manage identified optimization projects and develop forward-looking processes and systems that support the development, operational effectiveness and continual improvement to support the organization's objectives.
Note: Consult Enterprise Change and Transformation Office - Process Design and Engineering COE prior to use
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Responsible for owning a portfolio of process models and procedures. Will function as a SME within their process vertical and display mastery of industry specific knowledge. Responsible for sampling and monitoring of assigned processes in relation to defined KPIs. Responsible to report and track KPI metrics and identify bottlenecks/process variations causing KPI’s to be missed.
2. Work with operations partners to identify opportunities and structure abstract questions or issues into manageable, specific work streams and deliverables.
a. Lead and facilitate sessions to set direction and create change for business processes from a technological and workflow perspective.
b. Design and implement process-oriented solutions and ensure adequate change management and adoption across all levels of the organization. Provides oversight and ensures overall quality of junior teammates' key tasks and delivery.
c. Enable cross-functional alignment and resolve or escalate risks or roadblocks prohibiting achievement of identified scope.
d. Train and support Production groups to ensure awareness and adoption of the target state.
3. Own improvement process benefit expectation and realization. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability.
4. Facilitate and build relationships internal and external to the business unit to ensure initiative success.
5. Provide the appropriate reporting to facilitate communication with regulatory governing bodies and Audit to ensure understanding of the organization's strategic direction and to provide periodic briefings/status updates.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College Degree or equivalent education, or commensurate training and work-related experience.
2. Two or more years of experience as a Process Engineer and leading cross-functional teams
3. Certified (or pursuing certification) Six Sigma Black Belt
4. Two or more years of experience as a Process Engineer and leading cross-functional teams
5. Six years of project analyst or relevant industry experience in banking, financial services, or other services industry
6. Experience defining and leading optimization projects in financial services or transactional-based processes
7. Proven ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues, and drive business decisions,
8. Proven ability to lead cross-functional teams without formal authority
9. Excellent skills in presentation, facilitation, communication, and negotiation
10. Solid understanding of program and project management disciplines, techniques and approaches.
11. Ability to work in a fast paced, highly complex, results driven environment
12. Excellent verbal and written communication skills, including comfort with public speaking, group facilitation, and ability to interact effectively with all levels of management.
13. Excellent negotiating, conflict management and consulting skills.
14. Business Process Management (BPM) experience
Preferred Qualifications:
1. Master’s degree in business, engineering, design, or technology field; banking or financial management education
2. Deep knowledge of with operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations
3. Certified Project Management Professional
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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