Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Oversee and act as a lead to the Bell Staff ensuring highest levels of guest satisfactions and flow of procedures. Responsibilities Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Upon departure, assists the gue... more details
Guest Services Supervisor
ID
2024-23790
Position Type
Regular Full-Time
Property
One Ocean Resort and Spa
Outlet
Not Applicable
Category
Bell/Parking/Transportation
Min
USD $20.00/Hr.
Tipped Position
No
Address
1 Ocean Blvd
City
Atlantic Beach
State
Florida
Why us?
Situated on the sweeping white sands and sparkling waves of the Atlantic Ocean, One Ocean Resort is a refuge for relaxation. We beckon guests with luxurious amenities and lavish suites featuring views of the rolling surf that is the signature of the Atlantic Ocean. Join us in creating magical and memorable experiences for our guests!
Job Overview
Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Oversee and act as a lead to the Bell Staff ensuring highest levels of guest satisfactions and flow of procedures.
Responsibilities
Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, or as defined at the property.
Maintains written log, recording these requests and deliveries.
Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
Maintains a friendly, cheerful and courteous demeanor at all times. Points out to each guest the fire exits, usage of TV and A/C and provides ice.
If applicable, delivers newspapers nightly to all occupied rooms.
Maintains and acts as security at all times by: carrying radio after maintenance is gone; walking through the floors at least three times, making sure all access points to the building are secure including the driveway and garage if applicable.
Creates and maintains scheduling and staffing levels of the Bell Team.
Motivates and coaches team to ensure all team members are trained and performing at high levels.
Offer suggestions to leadership to improve operations and service offered at the property.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
At least two years in the hotel industry.
Knowledge/Skills
Must have excellent customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to see objects and people up close and at a distance.
Must be able to grasp handles, carry bundles and lift packages.
Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
Must be able to drive automatic and manual vehicles.
Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.
Environment
Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.
We want to connect with you TODAY!
As we work to fully resume Sage’s operations, we want to connect with the best and brightest talent out there – YOU! Please click here to learn more about opportunities with Sage and provide your information so we can be in touch.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
Welcome to Job Abstracts
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.