To provide and maintain sincere, courteous and knowledgeable service to all guests. Project warmth, aggressive hospitality in a proficient manner through being well versed in; area restaurants and attractions; transportation options; hotel services and amenities offered. General Responsibilities Include: Welcoming, greeting, and escorting guests Rooming guests for arrivals and departures Maintaining cleanliness and organization of all guest storage areas and bell carts Assisting with amenity, en... more details
Job Description:
To provide and maintain sincere, courteous and knowledgeable service to all guests. Project warmth, aggressive hospitality in a proficient manner through being well versed in; area restaurants and attractions; transportation options; hotel services and amenities offered.
General Responsibilities Include:
- Welcoming, greeting, and escorting guests
- Rooming guests for arrivals and departures
- Maintaining cleanliness and organization of all guest storage areas and bell carts
- Assisting with amenity, envelope, package, and equipment deliveries
- Displaying a friendly, courteous and professional demeanor in all interactions with guests, patrons and other employees
- Listening to, and promptly acting to resolve, guest issues and requests
- Achieving maximum customer satisfaction
Skills/Knowledge Required:
- Must possess a positive attitude
- Must be energetic and outgoing
- Must be service oriented
- Must be a team player
- Must be able to multi-task
- Must possess excellent interpersonal, analytical, and organizational skills
Physical Requirements:
- Must be able to lift up to 75 lbs.
- Must be able to bend, stoop, squat and stretch.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
- Must be able to walk and stand for extended periods of time up to four (4) hours.
Qualification Standards:
Education: Must have a high school diploma or equivalent.
Experience: At least 1 year of experience in a similar position in a luxury hotel preferred
Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)
This posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.
The expected pay range for this position is $16.00 per hour after 90 day probationary period completion pay range will be $18.50 per hour.
Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
Viceroy will consider qualified applicants, including those with criminal histories, in a manner consistent with local "Fair Chance" ordinances.
Viceroy/Le Meridien Delfina will consider qualified applicants, including those with criminal histories, in a manner consistent with local "Fair Chance" ordinances.
EOE
